Getting Started
Begin your journey with Birdeye here.
90 articles
How to Download Locations and Update Business Data for Enterprise Shell Accounts (Resellers Only)
The 60-Second Fix: Troubleshooting Slow Performance in the Platform
How do I create an SMB, Enterprise or Reseller account within my Birdeye reseller account?
How do I update my review site to display my business's prominent social sites?
What is a 'Corporate' location and how can I create it?
How to insert and ensure the image on the business profile is not distorted
Where can I find my account's unique business ID?
How do I turn off SEO for my business' review profile?
How do I set up branding within my Birdeye account?
How can I change the business name in my Birdeye business profile?
How can I change the logo appearing on the review request email?
How to redirect my website domain to Birdeye review profile
Where do I view the setup status of different locations added to my Birdeye account?
How do I add a logo to my Birdeye Business Profile?
All features under the Birdeye 'Account' tab explained
Understanding business locations within Birdeye
How to enable features for your managed businesses through the reseller dashboard
How to add new locations to a multi-location account
How do I purchase a new location within my Birdeye account?
How can I use Google's Search Console tool to remove indexing for my website?
How do I create a Google Search Console account?
How to create and use custom tokens across locations (for resellers)
How to use bulk actions to update business locations
How to set up and use location-specific custom field tokens
How can I change the business hierarchy within my account?
Which countries does Birdeye support?
Not receiving email alerts? Here’s how to fix it
How do I manage user permissions on Facebook?
How do I manage user roles?
How do I manage users added to my Birdeye account?
How do I manage locations assigned to a user?
Understanding Birdeye alerts
How can a user resubscribe to Birdeye notifications?
How do I update users added to my Birdeye account?
How do I download the list of users added to my Birdeye account?
How do I manage notification settings for a user added to Birdeye?
How do I use the Birdeye mobile app?
Push notifications on the Birdeye mobile app
How do I manage Inbox conversations within Birdeye mobile app?
How do I create a new message using Birdeye mobile app?
How to communicate with employees via internal team chat on mobile
How to manage a team via internal team chat on mobile
How do I send review requests using the Quick Send button via Birdeye mobile app?
How do I respond to reviews from my Birdeye mobile app using AI-assisted review responses?
How do I add contacts to my Birdeye account via the Birdeye mobile app?
How can I use the 'Birdeye Ticketing Tool' to create 'support' tickets from within my Birdeye dashboard?
How can I update my billing information within my Birdeye account?
What does 'User Generated Content' mean?
Does the customer data uploaded through an Excel sheet overwrite the existing data?
How can I download Birdeye subscription invoices?
Ticket management for resellers and sub-resellers