If a social integration becomes disconnected due to an expired access token, you must:
Remove the existing social page connection
Reconnect the social page (steps mentioned below)
Reauthorise all requested permissions.
Reconnect the Social Page
Log in to the Birdeye dashboard.
Navigate to Settings > Integrations > Social.
Locate the social platform and click Connect or Reconnect.
Sign in using the account that owns or manages the business page.
Approve all requested permissions during the authorization process.
If multiple pages or accounts are available, select the correct business page or account.
Verify that the connection status displays Connected with a green indicator.
To learn more about connecting social media accounts to Birdeye, refer to the How to Integrate Social Media Page(s) with Birdeye article.
After Reconnecting
Once the social account is successfully connected, map the page to the appropriate location in Birdeye to restore functionality.