Overview
If the platform appears slow, laggy, or unresponsive when editing templates or navigating pages, the issue may be related to the browser environment rather than the platform itself. Factors such as browser extensions, cached data, or browser settings can interfere with how the application loads and runs.
Signs You May Be Experiencing a Browser-Related Issue
You might notice symptoms such as:
Pages are taking longer than usual to load.
The interface feels laggy or unresponsive.
Editors or forms are loading slowly.
Actions such as typing or saving are taking longer to respond.
Step 1: Try Opening the Platform in Incognito Mode
The fastest way to check whether the issue is caused by browser extensions or cached data is to open the platform in Incognito (Private) mode.
How to do this in Chrome:
Open Chrome.
Click the three-dot menu in the top-right corner.
Select New Incognito Window.
Log in to the platform and test the page again.
If the platform works normally in Incognito mode, the slowdown is likely caused by a browser extension or cached data.
Step 2: Check Your Browser Extensions
Some browser extensions can interfere with how web applications load or interact with the page.
If the issue disappears in Incognito mode:
Open your browser’s Extensions settings.
Temporarily disable your extensions.
Refresh the platform and check if performance improves.
Re-enable extensions one at a time to identify the one causing the issue.
Step 3: Clear Browser Cache
Stored browser data can sometimes cause pages to load incorrectly or slowly.
To clear the cache in Chrome:
Click the three-dot menu.
Go to Settings → Privacy and Security.
Select Clear browsing data.
Choose Cached images and files, then clear the data.
After clearing the cache, refresh the platform and test again.
When to Contact Support
If the platform continues to run slowly after trying the steps above, contact our support team and include the following information to help us investigate:
Your operating system.
Browser name and version.
A list of active browser extensions.
A screen recording or screenshot of the issue.
Providing these details helps our team diagnose and resolve the issue more quickly.
Key Takeaway
In many cases, slow performance is caused by browser extensions, cached data, or browser settings. Testing the platform in Incognito mode is often the quickest way to determine whether the issue is related to your browser environment.