Overview
Birdeye team members may need access to your account to help with implementation, account management, support, troubleshooting, or other services.
To help protect your data, access to your account is controlled based on the user's role and the work they need to perform.
Depending on the type of access, Birdeye users may have access for the duration of your partnership or for a limited period. Access is monitored and recorded to provide greater visibility into who can access your account.
How account access works
Birdeye uses two types of internal access:
Designated account team access
Members of your designated Birdeye account team may be given access to your account to help with implementation, account management, customer success, and other services included with your subscription.
This access remains available while it is required for the role and your active relationship with Birdeye.
If the person responsible for your account changes, their access is updated accordingly.
Temporary access
Other Birdeye team members may need temporary access to investigate an issue, resolve a support request, or assist with a specific task.
Temporary access is:
Granted only when needed.
Limited to the required role and access level.
Granted for a defined period.
Automatically removed when the access period ends.
Where applicable, temporary access is associated with the relevant support request or case.
Access visibility and auditing
Internal access to your account is designed to be visible and auditable.
Access activity is recorded so that account access can be monitored and reviewed. This provides greater transparency into when internal access is granted and when your account is accessed.
Frequently Asked Questions
Why does Birdeye need access to my account?
Birdeye team members may need access to help with implementation, account management, support, troubleshooting, or other services.
Can Birdeye team members access my account indefinitely?
Not all access is indefinite. Designated account team members may have access while they are responsible for your account, while other access is temporary and automatically expires when it is no longer required.
Can I see who has access to my account?
Internal access is designed to be visible and auditable within your account. The available visibility depends on the access type and the controls enabled for your account.
What happens when an employee no longer needs access?
Access is removed when it is no longer required, including when a user's role or account responsibility changes.
Is temporary access automatically removed?
Yes. Temporary access is granted for a defined period and is automatically revoked when that period ends.