The Birdeye experience has been redesigned to be more intuitive and streamlined for managing Marketing, Operations, and Customer Experience. The updated interface uses a cleaner layout, easier-to-navigate panels, more relevant KPIs, and a more outcome-focused overview, making it easier to see what matters and how your locations are performing.
This article covers what changed, where existing controls moved, and what new sections are available so you can quickly get oriented in the updated experience.
NOTE:
The new Birdeye experience became the default for all accounts on October 1, 2026, replacing the classic experience. If you're used to the classic layout, the sections below map old controls to their new locations.
What's changed, at a glance
Dashboard
An AI Search summary is now included on the dashboard.
New Social KPIs have been added, and the old performance graph has been removed.
Inbox now shows a unified summary in place of the old graph.
A Ticketing summary has been introduced.
Left navigation (L1)
Products are now introduced and grouped by AI Coworkers.
Several product names have been updated in the left navigation bar.
Settings and Help have moved to the bottom of the left navigation bar.
Top navigation per product (L2)
Every product now follows the same top-navigation pattern: Human Actions, Outcomes, and Settings.
Human Actions — the day-to-day actions you take in that product.
Outcomes — the reporting and performance views for that product.
Settings — configuration for that product.
Accounts with agents activated also see an Agents section (covered later in this article).
Changes by product
Reviews
Viewing and responding to reviews is now available under Human Actions.
Saved filters and the archive have moved within “View all reviews” under Human Actions.
“Schedule,” “Approve,” and “Fix replies” have moved within “Respond to reviews” under Human Actions.
A new Outcomes section unifies all reports, making it easier to review performance and trends.
Settings remain largely the same, with a minor change to the sequence of actions.
Social
The earlier “Publish” and “Engage” actions are now unified under Human Actions.
All engagement actions now live within “Manage engagements.”
The earlier “Analyze” section for channel performance is now under Outcomes as “Performance by post.”
All reports are now within Outcomes.
The earlier “Library” actions are now under Settings.
AI Post has been introduced in Settings.
Listings
The earlier “Publish” action for core and other listings now lives under Human Actions.
The “Performance” tab has moved to Outcomes.
Two new actions have been added in Settings.
AI Search
The earlier “Reports” section is now called “Outcomes.”
Overview has moved under Outcomes.
Naming across items has been refreshed to be more intuitive.
The earlier “Reports” item under Settings is now split into Themes & Prompts and Frequency.
Platform has been renamed to AI Sites.
Marketing Automation
Actions from “Templates” have moved to Human Actions.
An Agents section now appears below Human Actions and houses all three agents (Workflows, Automations, Campaigns).
An Outcomes section has been added with direct links to reports.
Insights
An Outcomes section now houses all Insights actions.
The actions under Sentiment, Reputation, and Listings appear as top navigation within each page.
A Settings section has been added with shortcuts.
Surveys and Inbox
Surveys: “View surveys” now sits under Human Actions, and the Outcomes section hosts the reports.
Inbox: no change to the Inbox experience.
Campaigns and Ticketing
Campaigns: the “Actions” and “Templates” sections are now unified under Human Actions.
Ticketing: no change except a naming update to the section and action.
Ticketing: an Outcomes section has been added for quick access to key reports.
AI agents by product
Accounts with agents activated see an additional Agents section in the top navigation for supported products. Each product surfaces its own set of agents:
Reviews — Review generation, Review response, Review tagging, Review marketing
Listings — Listings optimization, Listings sync
AI Search — AI Search optimization
Social — Social publishing, Social engagement
Surveys — Survey distribution, Survey response
Ticketing — Ticketing
Good to know
The UI is continuously evolving. It will continue to be enhanced over time, so the exact location and availability of certain controls may change as the experience evolves.