Birdeye supports businesses across multiple countries and regions. Product availability can vary by product and capability, so refer to the sections below for country-level availability.
Listings
Birdeye Listings Management is supported in the following countries:
United States, Canada, Australia, Puerto Rico, New Zealand, Mexico, India, United Kingdom, France, Italy, United Arab Emirates, Belgium, Switzerland, China, Czech Republic, Germany, Egypt, Spain, Finland, Hong Kong, Hungary, Indonesia, Ireland, Israel, Japan, Kenya, South Korea, Sri Lanka, Luxembourg, Morocco, Macao, Malaysia, Netherlands, Philippines, Poland, Portugal, Romania, Sweden, Singapore, Slovakia, Thailand, Turkey, Taiwan, Vietnam, South Africa, Russia, Saudi Arabia, Cambodia, Mongolia, Norway, Denmark, U.S. Virgin Islands, Colombia, Kosovo, Andorra, and Uzbekistan.
Surveys
Surveys, including Survey Agents, are supported in:
United States
United Kingdom
Australia
Reporting
Reporting is supported in:
United States
United Kingdom
Australia
Reporting Agent
The Reporting Agent is currently supported in:
United States
Australia
United Kingdom support is expected by the end of August 2026.
Inbox and Chatbot
Inbox and Chatbot availability depend on whether texting capability is required.
Without texting capability
Supported in:
New Zealand
With texting capability
Supported in:
United States
Australia
Canada
United Kingdom
Countries that Support Text Review Requests
Birdeye currently supports texts in the following countries: the United States, Canada, Australia, Mexico, Puerto Rico, and the United Kingdom. We will update this list as and when we add more countries to our repertoire. Using Birdeye, you can also send international texts to your customers.
Countries that Support MMS Review Requests
Currently, Birdeye supports MMS review solicitation in the United States and Canada, as phone carriers in these countries support MMS. Please note: MMS is not supported by phone carriers in Australia, Mexico, Puerto Rico, and the United Kingdom.
Country Name | Text Messages | MMS (Image-based text) | Listings Management | Landline and VoIP Texting | |
United States | ✔ | ✔ | ✔ | ✔ | ✔ |
Canada | ✔ | ✔ | ✔ | ✔ | ✔ |
Australia | ✔ | ✔ (Business texting requirements) | ✘ | ✔ | ✘ |
Mexico | ✔ | ✔ | ✘ | ✔ | ✘ |
Puerto Rico | ✔ | ✔ | ✘ | ✔ | ✘ |
Netherlands | ✔ | ✘ | ✘ | ✘ | ✘ |
New Zealand | ✔ | ✔ (One Way Texting) | ✘ | ✔ | ✘ |
United Kingdom | ✔ | ✔ | ✘ | ✔ | ✘ |
Supported Timezone
Customers can select their preferred timezone directly from the Birdeye dashboard. The system automatically adjusts to the corresponding daylight saving time zone when applicable.
You can choose the Timezone from the ‘Settings’ tab in the top right corner of the Birdeye dashboard. Click ‘Timezone’ in the ‘Account’ section.
Next, select the timezone for your account and click 'Save.'
Birdeye Text Delivery Time
To prevent inconvenience to the customers, Birdeye allows you to send texts between 8 am and 8 pm in your time zone.
NOTE:
In case a request is sent outside of these hours, texts will be sent on the next day between 8 am and 8 pm in your time zone.:
For example, if your business is based in London, UK, your customers will receive a text between 8 am and 8 pm London time (GMT or BST). On the other hand, if your business is located in Atlanta, Georgia, your customers will receive a text between 8 am and 8 pm Atlanta time (EST).
Ensuring Customers Receive a Review Request Text
Consider the following points while sending a text:
1. Make sure that the address (including your Zipcode and Country) provided in ‘Settings,’ under the business profile page.
2. When you check in with your customers to send them review requests, make sure the phone number follows the format of your country.
Every attempt is made to assign you a phone number (to send out a text from the system) from your area code. Sometimes this is not possible, and we allot a phone number from a nearby area code.