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Review Management

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How do I setup auto-response rules within my Birdeye account?

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How does Birdeye help businesses to manage their brand reputation?

FAQ

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How can I manage or improve my brand reputation?

FAQ

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Does the business' response to a review on review sites get aggregated to Birdeye?

FAQ

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How do I reassign reviews to their correct location within Birdeye?

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What happens if someone does not click the review link and responds to the text message instead?

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Overcoming short URL failure issues in review request text on Verizon

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Why are my customers not receiving review requests via text?

This article will walk you through the ways through which you can troubleshoot why your customers aren't receiving SMS review requests.

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How can I download a copy of my reviews?

This article will familiarize you with the way you can download the reviews report in Excel format from the Birdeye dashboard.

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How to encourage customers to provide feedback?

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How many review requests should I be sending out at one time?

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How do I tag a review?

This article will throw light on the use of tagging reviews along with walking you through the steps to tag reviews in your dashboard.

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What is 'Direct Feedback' within Birdeye?

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How do I tag an employee in a review?

This article will familiarize you with the purpose of tagging an employee to a review and will also throw light on the steps you can take to tag an employee to a review.

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How can I monitor new reviews in real-time (Run Manual Refresh)?

This article will help you in monitoring new reviews and will familiarize you with the function of the refresh button under review monitoring.

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Why do I see a difference in review count and review rating within Birdeye vs review site?

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How does review generation within Birdeye work?

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How do I respond to reviews from my Birdeye account?

This article will help you get gain more insight into responding to reviews right from your Birdeye Dashboard.

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Can we keep the reviews that have been written on Birdeye (Birdeye Certified reviews)?

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How do I run filters within reviews tab? How can I view reviews I have responded to?

This article explains the process to run filters within the reviews tab.

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How do I create a ticket from a review?

This article will walk you through the steps of creating a ticket from a review within your dashboard.

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Why are my Google Seller Rating stars not showing up?

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How to manually refresh Sikka to re-start sending review requests.

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Can I Delete a Review in Birdeye and What Is in the Archived Section?

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How to remove third-party account access from Google?

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How do I create a QR code to generate reviews?

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How do I respond to reviews from my Birdeye account using AI-assisted review responses?

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All about Birdeye Reviews

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Review management on autopilot

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Aggregated Client Reviews

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Birdeye's Commitment to Yelp Review Compliance: Understanding Our No-Solicitation Policy

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How to Manage Yelp Reviews Using Birdeye?

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