Whenever a review request is sent to a customer in the form of a text, the customer either clicks on the review request link or simply replies to the same text message.  There are two scenarios that may take place when a customer responds to the text instead of leaving a review by clicking on the link:

1. Customer's text response is less than 50 characters: In this case, you will receive an email notification stating that there is a text response from a customer. 
2. Customer's text response is more than 50 characters: If the content of the text is more than 50 characters, then Birdeye will consider it a review and it will show that review within Birdeye without any rating.