How do I respond to reviews from my Birdeye account using AI-assisted review responses?
As a business owner, responding to customer reviews an essential to maintaining a positive online reputation.
However, crafting effective responses to customer reviews can be time-consuming and demanding, requiring a deep understanding of customer sentiment and the ability to communicate effectively. With the help of AI, you can streamline the review response process and ensure that your responses are well-crafted and tailored to each customer's unique feedback.
With Birdeye, you can quickly respond to reviews using AI from within your Birdeye dashboard. To respond, follow these steps:
Step 1 - Navigate to the Reviews dashboard. Select the review you want to respond to.
Step 2 - Filter the review sources from the ‘Filter by’ section and select the integrated review sources.
NOTE:
Here is the up-to-date compilation of review sources that have been integrated—Google, Facebook, ApartmentGuide, Rent.com, Caredash, Birdeye, and Direct Feedback.
Step 3 - Click ‘Reply.’
Step 4 -After clicking the reply option, you will view the ‘Generate AI reply’ option in the text box. Click on it to generate the response.
Step 5 - Once it generates the response, the user can edit and review it and click ‘Post reply.’
HANDY TIP: You can hit the ‘Generate AI reply’ option multiple times to get to the response that works best for your requirement.
Step 6 - A successful notification will pop up on the screen. If you want to edit the response later, click ‘Edit Reply’ to edit your response.