Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Sign in
  • Sign in
  • Home
  • Products
  • Reviews

Review Management

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    • Sign In
    • Setup Locations
    • Add New Users
    • Setup User Roles
    • Manage Users
    • Integrate Social Pages
    • Make Business Phone Textable
    • Activate Call Forwarding
    • Birdeye Mobile App
    • Additional Support
  • Products
    • Listings
    • Reviews
    • Referrals
    • Social
    • Social Messaging
    • Website Leads
    • Payments
    • Automations
    • Campaigns
    • Messaging
    • Appointments
    • Surveys
    • Insights
    • Competitors
    • Ticketing
    • Reporting
    • BirdAI
    • Insights AI
    • Competitors AI
  • Video Library
  • Resources
    • Birdeye Webinars
    • Birdeye Guides
    • Birdeye Blogs
    • Customer Videos
    • Birdeye Podcast
    • Birdeye Results
  • Developer Portal

All about Birdeye Reviews

Birdeye offers an easy-to-use solution to generate, manage, and amplify reviews on Google, Facebook, and 200+ industry review sites.

Birdeye’s Review feed is the one place to view and manage all the reviews your business gets across locations from hundreds of sites where your customers review you. To view the review feed, go to the ‘Reviews’ in the left navigation rail in the Birdeye dashboard.

In the Review feed, you can sort the reviews aggregated on the reviews page using ‘Filters’ that include review source, time period, ratings, status, etc. If the reviewer has also added photos and videos, you can view them on the review feed.

Click on ‘Reply’ to respond to reviews from within your Birdeye dashboard. You can type in your response manually or choose from your predefined templates to insert response content in a single click.

You can also contact a reviewer by sending a message that will not appear under reviews but will be directly sent to the reviewer using the ‘chat icon.’ Click on ‘Actions’ to create a ticket, add a tag, share on social and feature review on your profile. The various functions of the Review feed have been detailed below.


Birdeye Reviews allows you to: 
 

Respond to Reviews from Birdeye Dashboard
With Birdeye, you have the ability to respond to reviews from within your Birdeye dashboard. To know how to reply, refer to the article: 
How do I respond to reviews from my Birdeye account?
How do I respond to reviews from my Birdeye account using AI-assisted review responses?
Responding to reviews - Some best practices!

Share reviews on social media
Share your best reviews on Google Business Profile, Facebook, Twitter, Instagram, and LinkedIn directly from Birdeye Social. Refer to the article: 
How do I share reviews as social posts?
How to configure review auto-sharing on social pages?
Review management on autopilot

Chat with customers, manage reviews and messages under one inbox
Manage reviews from all sites with a unified inbox. Respond to customers via their preferred medium - text, email, social, or even voicemail. Refer to the article:
How to manage reviews within the inbox?

Understand customer sentiment with reports
Monitor review count and ratings over time to improve customer experience and keep your teams on track. Refer to the article:
Understanding Birdeye Reports: 'Review Reports'
How to download and schedule Review reports?

 

Related Articles:

How do I run filters within reviews tab? How can I view reviews I have responded to?
How do I tag an employee to a review?
Can I delete a review using Birdeye?
How do I create a ticket from a review?
Why do I see a difference in review count and review rating within Birdeye vs review site?

reviews birdeye respond reviews share reviews negative reviews gsr

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How do I tag an employee in a review?
  • How can I monitor new reviews in real-time (Run Manual Refresh)?
  • What is 'Direct Feedback' within Birdeye?

Still can't find what you're looking for?

Create a case
Birdeye for businesses
  • Attract
  • Listings
  • Reviews
  • Referrals
  • Pages
  • Google Seller Ratings
  • Convert
  • Messaging
  • Webchat
  • Social
  • Mass Texting
  • Appointments
  • Payments
  • Delight
  • Surveys
  • Insights
  • Benchmarking
  • Ticketing
  • Objectives
  • Google for local business
  • Review Management
  • Review Generation
  • Online Reputation Management
  • Customer Messaging
  • Referral Marketing
  • Website Chat
  • Google Reviews
  • Google My Business
  • Facebook Reviews
  • Business Listings Management
  • Customer Experience
  • Industries
  • Automotive
  • Dental
  • Financial Services
  • Healthcare
  • Home Services
  • Legal
  • Property Management
  • Public Storage
  • Real Estate
  • Retail
  • Wellness
Learn more
  • Company
  • About Us
  • Leadership Team
  • Watch Demo
  • Book a time
  • Resources
  • Blog
  • Press
  • Product Updates
  • Careers
  • Success Stories
  • Birdeye Reviews
  • Birdeye Results
  • Contact Us
  • Services
  • Managed Services
  • Professional Services
  • Support and Tools
  • Scan Your Business
  • Find a Business
  • For Developers
  • Birdeye Support
  • Refer a Business
Ic App Ios BlackIc App Android Black
CONTACT SUPPORT
  • Terms & Conditions
  • Privacy Policy
  • Security
  • HIPAA
  • CCPA
  • © 2023 Birdeye Inc

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand