Collecting customer feedback is no small feat, and transitioning to a new tool shouldn’t mean leaving behind the valuable reviews you’ve worked hard to gather.

At Birdeye, we understand the importance of preserving your historic reviews. Our migration process is designed to seamlessly import and retain all your existing reviews, ensuring they remain accessible, impactful, and central to your continued success.

Here’s how your directly uploaded reviews will be utilized:

• Dashboard Display: Your reviews will be prominently showcased on the Reviews tab, highlighting their role in driving business growth.
• Overtime Reports: Historical data will be available to view trends and patterns over time.
• Embeddable Widgets: Customizable widgets will feature your reviews, boosting your online reputation and presence.
• Insights Analysis: Our Insights product will analyze these reviews, offering valuable content analysis to help you better understand your customers.

Where reviews will not be used:

• GSR Accuracy: These reviews will not be included to maintain the integrity of GSR calculations.
• Unknown Source Reviews: Reviews migrated from unidentified sources will appear on your microsite with an information icon, indicating they were not first-party aggregated reviews.

With Birdeye, you can confidently transition tools without losing the feedback that matters most to your business.