Birdeye on-boarding guide
Welcome to Birdeye, we are happy to have you onboard! We would like to congratulate you on taking the first step towards building a stellar online reputation for your business. By the time you read this help center article, a Birdeye success representative must have already walked you through the Birdeye platform.
To help you make the most of the Birdeye platform, we have put together a list of help center articles that you can refer at any point in time.
To help you make the most of the Birdeye platform, we have put together a list of help center articles that you can refer at any point in time.
| Set your reputation 'Goal' | The first step towards building your online reputation is to set the desired review goal for your business to achieve. Birdeye allows businesses to define their review goals at the onset and calculates the estimated number of reviews and time it could take for them to reach their goal. Read the article here. |
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| Fix your 'Listings' | Your potential customers need to always be able to find you online. It is therefore very important to keep all your business listings updated with your most current business name, address, and phone number. Birdeye helps you fix and maintain your online listings so that your business information is never out of date. Most probably, by now we would have already fixed your online listings. Read the article here. |
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| Manage Reviews | Birdeye aggregates business reviews from across the internet and makes them available on your dashboard. | |||
| Get new reviews | The 'Campaigns' tab is the one-stop resource for businesses to communicate with customers using the Birdeye platform. Birdeye allows businesses to send review requests right from the 'Campaigns' tab. Read how you can customize your review request email and text templates; send review requests using manual check-in link or send review requests in bulk.
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| Promote your best reviews on social media | Birdeye helps you to promote your best reviews on your business social profiles To set up the social (Facebook, LinkedIn and Twitter) integration with Birdeye, read these help center articles: |
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| Promote your best reviews on your website | Using Birdeye, you can incorporate your online reviews and ratings from across the internet neatly on your business website. These customer testimonials aggregated from multiple reviews websites can help drive traffic to your website and help you convert your prospects into customers. Read how you can embed your hard earned reviews using Birdeye iFrame or Birdeye API.
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| Review Profile | Your Birdeye review profile is the mirror of your reputation on Google. We review the setup on our call. However, should you need to update your business information or upload a new cover image or make any other change, all you need is this article to guide you. | |||
| Birdeye Mobile App | With Birdeye, getting new reviews from your customers is easy. Birdeye allows businesses to generate customer reviews on the go with the Birdeye mobile app. Learn more about review solicitation on the Birdeye Android and iOS app from this article. | |||
| Add users to the platform | Once your Birdeye account is ready and optimized to achieve your business reputation goals, you have the ability to add users to the Birdeye account and grant the necessary privileges. To learn how you can add users to your Birdeye account or update them in bulk, read on.
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| Still Need Help? | If you want the Birdeye technical support team to answer any query or questions related to your Birdeye account, you can also create support tickets right from the Birdeye 'Account' tab. Understand the process of creating tickets by reading this help center article. |