Birdeye Review Reports help businesses analyze review performance, review response behavior, review sentiment, employee-level review activity, and QR code-driven review activity from one place.

These reports are available under the Reports section in Birdeye and are designed to help you understand:

Review Reports are available to Birdeye users with access to the Reports section.

Some reports are available only for specific account types:

The Outcomes tab includes ready-made reports that help users monitor key review metrics without building a custom dashboard.

To open the Reviews Outcomes report:

Click the ‘Outcomes’ tab and select ‘Reviews.’

The Reviews Outcomes report helps you analyze the following metrics:

By default, the report time period is Last 12 months.

To change it:

Click the current time filter, such as Last 12 months.

Under the ‘Filter by’ tab, click ‘Last 12 months.’

Select the desired time period and click ‘Apply.’

You can also use Compare period to compare the current report against:

This helps businesses compare current review performance with an earlier time range or with performance before adopting Birdeye.

To open Review Reports:

The Reviews Reports section includes the following report types:

Each of these reports is designed to answer a different question about review performance.

The Review & ratings report helps businesses analyze the total number of reviews received and the average rating for a selected time period.

Hover over the 'Reviews and ratings' section to view the 'Reviews & ratings' report.

This report is grouped into the following views:

The Over time view shows:

This report helps businesses understand how review volume and average rating change over time.

When you hover over a bar or point in the chart, you can view detailed data for that specific period, such as:

The report includes projected data for the remaining days of the current month, offering an estimate for the full month and the current number of reviews and ratings.

To change the time range:

Available options include:

Projected data is displayed only when the selected date range exceeds one day.

Click the Customize icon to change how the report is displayed.

You can customize:

Click ‘Update’ after customizing the report.

You can view the report in:

In a table format, you can view text-based values such as:

The Review & ratings report also supports animated visualization for selected views, including:

Click the Play button at the top right of the report to view the animation.

The Review & ratings section also supports cumulative reporting.

When cumulative reporting is enabled, each month includes data from all previous months in the selected period.

For example:

To enable cumulative reporting:

Click the three vertical dots to view the options. Users can:

To learn more about ‘Dashboard,’ refer to the help center article - A comprehensive guide to Birdeye Dashboards.

Download Review Reports

To download a review report:

Available download formats include:

To send a review report by email:

A drawer opens on the right side, where you can configure:

The subject and body include pre-filled placeholder text, but both can be edited before sending.

Click Send to email the report.

To schedule a review report:

Users can configure:

Reports can typically be scheduled for delivery in:

Scheduling supports recurring delivery, such as:

To learn how to schedule the Review reports, refer to the help article: How to download and schedule Review reports.
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The 'By source' review report displays the average number of reviews and ratings received from the different review sources.

Scroll down to view reviews and ratings by source, displayed individually.

The By location view shows reviews and ratings for all business locations.

This report helps businesses compare how locations perform in terms of:

Hovering over a location bar typically displays:

To learn more about 'Visitor' reports, click here.

The Relative location rank report helps businesses compare location performance against other locations within the same account.

This report is available only for enterprise customers.

It helps answer questions such as:

When you hover over a location, the report may display:

This makes it easier to compare location-level performance at a glance.

The Response time report helps businesses measure how long it takes to respond to reviews.

This report is grouped into the following views:

The Over time view shows the average response time for the selected period.

This helps businesses understand whether response performance is improving or slowing down over time.

Hovering over a bar shows detailed values such as:

The By employee view shows how long each employee takes, on average, to respond to reviews.

This report helps managers evaluate employee-level responsiveness by showing:

The By location view shows the average response time for each business location.

This helps businesses identify:

Hovering over a bar shows location-level details for that specific business location.
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The Review NPS report helps businesses analyze customer sentiment in review data over time and by location.

This report organizes review sentiment into the following categories:

The report can display data in two forms:

The Review NPS over time view shows how review sentiment changes during the selected period.

This helps businesses monitor shifts in customer satisfaction and overall perception.

For a selected time period, the report shows:

The By location view shows a sentiment summary for each selected location.

Hovering over a location gives access to the same sentiment categories:

This helps businesses compare customer sentiment across locations.

The Review tags report helps businesses analyze which review tags appear most often and where those tags are being used.

This report is grouped into three views:

The Review tags over time view shows tag usage over a selected period.

To analyze a specific tag:

After applying the filter, the chart shows the number of reviews included that tag during each time period.

The By count view shows how many reviews are associated with each tag.

This helps businesses identify the most frequently mentioned review themes.

You can hover over a bar to view the exact review count for a selected tag.

The By location view shows how many reviews associated with a selected tag were received by each location.

This report helps businesses identify where a specific theme appears most often.

For example, if the selected tag is best, the report shows which locations received the highest number of reviews containing that tag.

Hovering over a bar displays the review count for that location.

The Leaderboard report helps businesses track employee performance in review generation and review outcomes.

It includes the following sections:

This report shows the total number of review requests sent by employees.

It also shows a breakdown by employee name so businesses can identify who is sending the most requests.

Use this report to evaluate team participation in review generation efforts.

This report shows the total number of reviews received across all employees, with a breakdown by employee.

Use this report to understand which employees are associated with the highest number of received reviews.

This report shows how reviews received by each employee are distributed by star rating.

The breakdown includes:

This helps businesses understand not just how many reviews an employee receives, but also the quality distribution of those reviews.

Hovering over a bar shows the detailed count for each rating bucket.

This report shows:

Hovering over the employee bar displays detailed values such as:

This helps businesses identify employees associated with stronger customer satisfaction outcomes.

The Review QR Codes report helps businesses analyze how QR codes contribute to review activity and engagement.

It includes the following sections:

This section shows the total number of QR codes:

Within the selected time period.

This helps businesses understand QR code engagement trends over time and evaluate campaign performance.

Hovering over a bar shows the detailed scan and click data for that period.

This section shows how many scans or submissions were generated by each source.

Examples of QR code sources shown in the report may include:

This helps businesses identify which channels are driving the most QR code engagement.

This section compares:

This helps businesses measure how effectively QR code scans turn into clicks and understand engagement efficiency.

This section shows QR code performance for each business location, including:

This helps businesses identify which locations generate the strongest QR code engagement.

If only one location has a QR code scan and click activity, this section may display data for that single location only.

The Reviews read report helps businesses understand how often review content is being viewed across Birdeye and website channels. It provides visibility into review-reading activity by location, making it easier to identify where customers are engaging most with published reviews.

This report displays the total number of reviews read for each location and breaks the data down by source:

At the top of the report, users can view the overall totals for:

The bar chart shows location-wise review read activity, with each bar segmented by source so users can compare how review views are distributed across Birdeye and website channels.

Hover over a location bar to view detailed metrics, including: