Birdeye Insights AI helps businesses analyze holistic business performance and online health by collecting feedback through reviews and surveys. Powered by BirdAI, it processes feedback, analyzes sentiments, and evaluates business listings to generate your Birdeye Score, Sentiment Score, Reputation Score, and Listing Score. Businesses can set up categories and keywords based on customer feedback to quickly analyze positive, neutral, and negative sentiments without reviewing entire customer comments. These scores and keywords, displayed in the keyword cloud, offer valuable insights to enhance business performance.

Birdeye Score: The Birdeye Score (Experience Score for WL Partners) is a comprehensive metric that reflects how customers discover and perceive your brand. Analyzing data from online reviews, surveys, and local SEO provides a clear view of your brand and location performance, comparing them against competitors and industry benchmarks. Powered by AI insights, the Birdeye Score combines multiple factors into a single, easy-to-understand metric, helping business leaders quickly identify top-performing locations, spot areas for improvement, and implement targeted recommendations to boost online visibility, enhance customer experience, and drive revenue growth.

Sentiment Score: Birdeye's Sentiment Score provides a clear view of how customers feel about your business by analyzing feedback from surveys and online reviews across locations. It offers detailed insights into customer sentiment, helping you understand their true perceptions of your brand. With the ability to create custom categories, you can easily monitor key metrics, identify trends, and focus on areas that enhance customer experience and drive business growth.

Reputation Score: Birdeye’s Reputation Score provides a comprehensive view of your online reputation by aggregating review data from all sources. It delivers deep insights into key metrics such as star ratings, review counts, and response rates, helping businesses monitor trends and identify areas for improvement. By analyzing performance across locations and over time, the Reputation Score empowers businesses to strengthen their online presence, enhance customer trust, and drive better engagement.

Listing Score: Birdeye's Listing Score helps businesses take control of their online presence by evaluating the accuracy, visibility, and completeness of their business listings across key platforms. By ensuring consistent and accurate business information, the Listing Score boosts local SEO and enhances online discoverability. With powerful insights into Google Business Profiles and keyword rankings, businesses can monitor performance across locations and optimize their online presence to attract more customers.

Competitors: Competitors AI is an advanced tool for monitoring competitor activity by automatically adding and managing competitor locations. Its proximity-based tracking streamlines the process of setting up and analyzing competitor brands and locations, making it easier and more efficient to track market competition.