Zoho Desk is a cloud-based customer service and ticketing platform that helps businesses manage customer support interactions efficiently. Integrating Zoho Desk with Birdeye automates the process of sending review requests to customers, either in real time or on a scheduled daily basis.
Once the integration is set up, Birdeye pulls client information from Zoho Desk, including first name, last name, email address, and phone number, and automatically sends review requests based on the preferences configured in the Birdeye dashboard.
Birdeye also allows you to fetch data from your PMS using predefined triggers. You can select a combination of available triggers and share your preferences with the support team.
Here is the supported trigger for Zoho Desk:
Trigger Display Name | Trigger Description |
ZohoDesk Ticket Webhook Trigger Service | This trigger is used to fetch new or updated tickets via webhook |
ZohoDesk Add Attachment Trigger Service | This trigger is used to add attachments to tickets in Zoho Desk and is intended for use within automated workflows. |
ZohoDesk Add Comment To Ticket Trigger Service | This trigger is used to add a comment in tickets in Zoho Desk and is intended for use within automated workflows. |
ZohoDesk Create Ticket Trigger Service | This trigger is used to create tickets in Zoho Desk and is intended for use within automated workflows. |
ZohoDesk Update Ticket Trigger Service | This trigger is used to update tickets in Zoho Desk and is intended for use within automated workflows. |
To set up the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com.