Freshdesk is a cloud-based customer service and ticketing platform that helps businesses manage customer support, streamline interactions, and improve customer experience. Integrating Freshdesk with Birdeye will automate the process of sending out review requests to your clients on a daily basis or in real-time.
Once the integration is set up, Birdeye pulls client information from Freshdesk, including first name, last name, email address, and phone number, and automatically sends review requests based on the preferences configured in the Birdeye dashboard.
Birdeye also allows you to fetch data from your PMS using predefined triggers. You can select a combination of available triggers and share your preferences with the support team.
Here is the supported trigger for Freshdesk:
Trigger Name/ Value | Trigger Description |
Freshdesk Ticket Webhook Trigger | This trigger is used to fetch new/updated tickets via webhook. |
Freshdesk Create Ticket Trigger | This trigger handles the creation of tickets in Freshdesk and is intended for use within automated workflows. |
Freshdesk Update Ticket Trigger | This trigger handles the updation of tickets in Freshdesk and is intended for use within automated workflows. |
Freshdesk Get Tickets Trigger | This trigger handles the fetching of tickets in Freshdesk and is intended for use within automated workflows. |
Freshdesk Add Reply To Ticket Trigger
| This trigger is used to add a reply to tickets in Freshdesk and is intended for use within automated workflows. |
Freshdesk Add Note To Ticket Trigger | This trigger is used to add a note to tickets in Freshdesk and is intended for use within automated workflows. |
To set up the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com.