Connect Kidsoft with Birdeye to sync customer interactions, automate support workflows, and improve customer engagement.
With this integration, you can:
Boost reviews - Automatically send review requests when a new family enrolls, a family exits, or a room transition occurs in Kidsoft.
Centralize customer data - Sync customer details and interactions between Kidsoft and Birdeye.
Gain actionable insights - Use surveys, customer feedback, and analytics to improve customer experience and support performance.
Gather feedback seamlessly - Automatically collect customer feedback through surveys.
Supported Triggers for Kidsoft Integration:
Kidsoft New Family Enrollment Trigger - Activate this trigger to automatically fetch contact details when a new family enrolls in Kidsoft.
Kidsoft Family Exit Trigger - Activate this trigger to fetch contact details when a family exits Kidsoft automatically.
Kidsoft Room Transition Trigger Service - Activate this trigger to automatically fetch contact details when a child transitions to a new room in Kidsoft.
Kidsoft New Bookings Trigger Service - Activate this trigger to automatically fetch contact details when a new booking is created in Kidsoft.
Contact Sync Trigger - Activate this trigger to automatically sync contact details from Kidsoft to Birdeye whenever they are updated.
Navigating to Kidsoft CRM
Log in to the Birdeye dashboard and go to Settings > Integrations > All Apps. Select Kidsoft to connect. The screen provides integration benefits, pricing, and compatibility details. Clicking the ‘View Setup Guide’ tab will redirect you here for detailed step-by-step instructions.
HOW TO CONNECT
Prerequisite
Prerequisite
Log in to your Kidsoft account.
Obtain the Service Key for each Kidsoft location you want to connect to Birdeye. Contact the Kidsoft support team if you need help locating it.
Handy Tip: The key is specific to a location or group of locations.Retrieve the Service ID using the Service Key. Replace abcdef142337 in the following API URL with your Service Key, then open the URL in a browser:
https://app.kidsoft.com.au/api/v1/Kidsoft/Service/getServices?ServiceKey=abcdef142337Locate the corresponding Service ID in the API response.
Copy the Service Key and Service ID and click ‘Next.’
Step 1: Map Locations
Step 1: Map Locations
You can now map locations by entering the Service Key and Service ID in the Map Locations step to ensure that each Kidsoft location is linked to the correct Birdeye location and its data is assigned accurately.
Once mapped, click Next to continue.
Step 2: Select Triggers
Step 2: Select Triggers
Check the box to select your preferred triggers, as shown in the image below. After making your selection, click 'Done.'
A toast message will appear on the screen saying, ‘Kidsoft successfully connected.’ You can now build automated campaigns for reviews, surveys, and referrals or any other custom campaigns, by clicking or skipping the ‘Go to Campaigns’ option.
If you have any further questions, please contact the Birdeye technical support team at 1-800-561-3357 Ext. 3 or email them at support@birdeye.com.