LISTING UNVERIFIED

Your review listings are not being managed by anyone and can be fixed by Birdeye.

LISTING VERIFIED

Your review listings are being fixed by someone - You may have a subscription with a listing management company like Yext or one of your vendors does. When this happens, Birdeye will not be able to fix the listings unless the listings are released to us.

LIVE

Changes have been made to the review listing by Birdeye and they are live with the correct information.

SUBMITTED

Our review listing fixing partner has submitted the correct information to the publisher but the publisher has not updated it yet.

SETUP

This status is usually seen in case of Google My Business and Facebook as these platforms need additional access (your username and password), hence review listings show up as ‘Setup’. You can share the login credentials with us for these platforms and we can get them fixed. We, however, recommend that since you already have access to these profiles, you can fix them yourself by just going in and making changes.

The other reason why you may see the 'Setup' status is when the review listing publisher does not support your geography.

OPT OUT

If you as a business owner do not want a particular listing to be managed by Birdeye, you can opt-out by hovering over the listing and clicking on the ‘Opt out’ button. The most common reasons for a business to choose to opt-out are:

• When the review sites are not very popular and hence do not add any value 
• If the business is managing the review listing themselves

CONNECT

This status appears in the case of Google My Business and Facebook listings if you haven't integrated the pages on Birdeye. You need to integrate the page(s) and map them with the corresponding location(s). To proceed, click on the corresponding 'Connect' button.
For example, if you want to connect to the Google My Business page, click on the corresponding 'Connect' button. When a pop-up window appears, click on the 'Connect Google' button. On the next screen, you will be able to integrate your Google Page.

To integrate your GMB or Facebook page, read the following help center articles:
For multi-location account (GMB): How to integrate Google My Business listings with Birdeye - Multi-location Account?
For multi-location account (Facebook): How to integrate Facebook pages with Birdeye - Multi-location Account?
For single-location account: How to integrate your social media page(s) with Birdeye - single location account?