Birdeye offers the ability to upload a customized ‘Cover’ image to add value and attract attention to the review profile. However, if this image is distorted or pixelated it can lead to poor visitor experience.

UPLOADING COVER IMAGE

To begin, click on the ‘Settings’ tab on the left navigation bar, then select 'Business profiles'

Under the ‘Business profile’ page, scroll down and navigate to the section ‘Media' and click on the ‘Edit’ button on the right.

To fix 'Cover photo', click on 'Upload' to select and upload an image with dimensions 1110 x 374 pixels.

Here, you also have the option to modify the positioning of the business information on the profile by choosing an option from the drop-down menu.

You can also view the updated cover photo on your review profile. Click on the 'Square' icon placed at the top right corner and select 'Review profile' from the options.

The new window for your review profile will reflect the cover image uploaded by you.