As a business, you have the ability to allow your customers to request a callback while they leave direct feedback for your business. This helps you understand their concern in an interactive way and provide them a better resolution. When your customer enables callback request and submits the direct feedback, you will get an email notification with the customer's request for a callback.

You can configure the callback option on the 'Feedback page' while customizing your review request or customer experience templates. After enabling the 'Show callback option', you can configure a 'Callback message' for the customer. To learn how to customize templates, read the help center article: How do I customize templates within my Birdeye account?

Once the customer clicks on the 'Contact Us Directly' button, the 'I would like to be contacted' box would be visible on the bottom.

After the customer checks the box and submits the direct feedback, you will get an email regarding the request.