Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Sign in
  • Sign in
  • Home
  • Products
  • Reviews

Review Marketing

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    • Sign In
    • Setup Locations
    • Add New Users
    • Setup User Roles
    • Manage Users
    • Integrate Social Pages
    • Make Business Phone Textable
    • Activate Call Forwarding
    • Birdeye Mobile App
    • Additional Support
  • Products
    • Listings
    • Reviews
    • Referrals
    • Social
    • Social Messaging
    • Website Leads
    • Payments
    • Automations
    • Campaigns
    • Messaging
    • Appointments
    • Surveys
    • Insights
    • Competitors
    • Ticketing
    • Reporting
    • BirdAI
    • Insights AI
    • Competitors AI
  • Video Library
  • Resources
    • Birdeye Webinars
    • Birdeye Guides
    • Birdeye Blogs
    • Customer Videos
    • Birdeye Podcast
    • Birdeye Results
  • Developer Portal

How can I get new reviews from my customers (Mobile Kiosk)?

There are times when you would like to get instant feedback while the customer is still at your office or store. Getting a customer to provide feedback on 3rd party sites like Google or Facebook, while he may be logged on to the free Wi-Fi at your office is a complete no-go! Review sites flag reviews written from the same IP address and hence this should be avoided. However, you can still get your customers to provide actionable feedback on the Birdeye platform.

Simply bookmark the 'Write a review' link on an iPad or any other device in your front office or waiting area. Treat this as a 'Mobile Kiosk' and guide your customers to leave feedback on the device. The reviews left by customers show up as Birdeye certified reviews.

To obtain the 'Write a review' link from the dashboard, log in to your Birdeye account and look out for a nine-square icon on the right corner of the top bar.

Click on the nine-square icon and from the drop-down menu, the select 'Write a review' option.

A new page will open in your browser which will ask your customers to rate your business on a scale of 1-5. After the customer has rated you on a scale of 5, the customer will be sent to a new window where he can write the review.

Remember to bookmark this link on the web browser to solicit new reviews from the customers. To bookmark the link, click on the 'Star' icon located on the extreme right on the address bar on your Mac or Windows device. To save your selection, you can click on the 'Done' button.

Delete

MOBILE APP

You can download the Birdeye app from either the App Store (iOS devices) or Google Play Store (Android devices) or by scanning the QR code below.

new reviews get new reviews write review mobile app scan qr code

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How do I add or delete a review site from monitoring?
  • Integrating Birdeye with MINDBODY
  • Integrating Birdeye with HubSpot
  • Integrating BirdEye with CCC One

Still can't find what you're looking for?

Create a case
Birdeye for businesses
  • Attract
  • Listings
  • Reviews
  • Referrals
  • Pages
  • Google Seller Ratings
  • Convert
  • Messaging
  • Webchat
  • Social
  • Mass Texting
  • Appointments
  • Payments
  • Delight
  • Surveys
  • Insights
  • Benchmarking
  • Ticketing
  • Objectives
  • Google for local business
  • Review Management
  • Review Generation
  • Online Reputation Management
  • Customer Messaging
  • Referral Marketing
  • Website Chat
  • Google Reviews
  • Google My Business
  • Facebook Reviews
  • Business Listings Management
  • Customer Experience
  • Industries
  • Automotive
  • Dental
  • Financial Services
  • Healthcare
  • Home Services
  • Legal
  • Property Management
  • Public Storage
  • Real Estate
  • Retail
  • Wellness
Learn more
  • Company
  • About Us
  • Leadership Team
  • Watch Demo
  • Book a time
  • Resources
  • Blog
  • Press
  • Product Updates
  • Careers
  • Success Stories
  • Birdeye Reviews
  • Birdeye Results
  • Contact Us
  • Services
  • Managed Services
  • Professional Services
  • Support and Tools
  • Scan Your Business
  • Find a Business
  • For Developers
  • Birdeye Support
  • Refer a Business
Ic App Ios BlackIc App Android Black
CONTACT SUPPORT
  • Terms & Conditions
  • Privacy Policy
  • Security
  • HIPAA
  • CCPA
  • © 2023 Birdeye Inc

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand