Using Birdeye inbox, businesses can view and respond to messages from customers through Webchat, text messages, email, voicemails, Google, Instagram, and Facebook Messenger -- from a single place.

VOICEMAILS are recorded and sent by the customer in case their call goes unanswered. You can read a transcript of voicemail or listen to the audio recording within the Inbox.

EMAIL MESSAGES are sent to all customers and leads. Customers and leads can easily reply to the emails and their responses will be synced up with the Birdeye Inbox. For more information on sending emails to customers or leads, read this article. 

TEXT MESSAGES are initiated through short messaging service (SMS) and multimedia messaging service (MMS). All the conversations initiated by the customers are automatically synced up with Birdeye Inbox.

With Birdeye, you also have the option of converting your business’s landline number into a texting number. To learn how to enable texting on your business landline number, read this article.

WEBCHAT works with Livechat and Chatbot to make three different ways to engage website visitors and capture contact information. All the webchat conversations are available within the Inbox dashboard.

To learn how to enable Webchat for your business site, read this article.

FACEBOOK MESSENGER allows prospective customers on Facebook to reach out to your business. All your potential customer needs to do is initiate a conversation, and Birdeye Inbox will automatically notify you. NOTE: To ensure all the Facebook messages are synced with Birdeye Inbox, Facebook Messenger needs to be integrated with Birdeye.
To learn more about Facebook Messenger conversations on Birdeye, read this article.

GOOGLE MY BUSINESS integration with Birdeye Inbox enables businesses to interact with their prospects and customers that initiate a conversation through Google. All the messages received via the Google platform are fetched and displayed under Birdeye Inbox and businesses can initiate or reply to a conversation directly from the Inbox.

INSTAGRAM direct messages (DMs) from customers and prospects get delivered directly to the Birdeye Inbox. It enables businesses to engage leads, answer questions, and scale businesses by integrating Instagram with Birdeye. No more infinite DM scrolls to respond to customers and never miss a lead again.