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Blocked communication and Birdeye Inbox- A special use case

If communication to a customer is blocked while adding contacts to the Birdeye account, or if the customer has opted out of receiving text messages, you will not be able to send any further communication to the customer. 

Delete

CASE 1

Communication to a customer is opted out under the 'Permissions' column while uploading contacts in bulk.

Delete

CASE 2

If the customer has opted out from receiving any communication from the business, either by unsubscribing or sending the universally acceptable 'STOP' command an 'Opted out' message would appear at the bottom of the screen.

Delete

IMPORTANT

In both the use cases, businesses will not be able to send messages to the customer.

Delete

FURTHER COMMUNICATION

If the customer who has opted out of receiving communication 'initiates' a new conversation by sending a text message to the business phone number. The customer will now move out of the 'Blocked' state and the business will be able to resume communication with the customer.

birdeye inbox communication block resume communication communication restricted permissions opted out

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  • How do I setup Webchat?
  • How do I create a new message within Birdeye Inbox?
  • How to manage Facebook Messenger conversations within Birdeye?
  • How do I embed the Chatbot AI widget on my business website?

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