Integrating Birdeye with Authenticom
Authenticom is a Dealer Management Systems (DMS) integration and Data Enhancement Solution used by the automotive industry. Authenticom provides back-end support for automotive marketing agencies, CRM systems, and third-party service providers. It integrates with over 75 DMS, including Reynolds & Reynolds, DealerTrack, and ADP. Integrating Authenticom with Birdeye will provide a bridge to fetch customer data from over 75 DMS used by Birdeye clients.
Birdeye allows you to fetch data from your CRM using some predefined triggers. You can choose any combination from the list of available triggers and inform the support team about your selection. Here are the supported triggers for Authenticom:
| Trigger Name |
Trigger Description |
|---|---|
| Authenticom Sales Trigger | This trigger is used to fetch the customer data based on the sales files received at the DealerVault SFTP site. |
| Authenticom Service Trigger |
This trigger is used to fetch the customer data based on the service files received at the DealerVault SFTP site. |
Once Authenticom is integrated with Birdeye, Birdeye will pull client information from Authenticom based on the sales and service files received at the SFTP site. Birdeye collects the first name, last name, email address and phone number of your clients and automatically sends them review requests based on the preferences set within the Birdeye dashboard.
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. After the initial integration is set up by the Birdeye technical support team, you can log in to your Birdeye account to complete the integration process.