How do I respond to reviews from my Birdeye account?
With Birdeye, you have the ability to respond to reviews from within your Birdeye dashboard. To respond, follow these steps:
- Click on the 'Reviews' tab.
- Click on 'All' and it will display the received reviews.
- Click on 'Haven't replied', which will show the only reviews that you haven't replied to.
RESPONDING TO REVIEWS ON AN INTEGRATED SOURCE
If your Google and Facebook accounts are integrated with your Birdeye account.
- Click on the ‘Reply' tab.
- Select a 'Template', the template content will auto-populate in the response box.
- Click on the 'Post reply' button on the bottom right.
RESPONDING TO REVIEWS ON A NON-INTEGRATED SOURCE
To respond to reviews from non-integrated review sites, follow the below steps:
- Navigate to the 'Review.'
- Click on the corresponding 'Reply' button.
- Select a 'Review Response Template' from the new pop-up window.
- The text from the selected template will be copied to the clipboard.
- Click on the 'Continue' button, you will be then redirected to the third-party review site.
- Once on the review site, log in to your account.
- Paste the copied template response into the text body and post your response.
MESSAGE REVIEWER
You can also get in touch with a reviewer by sending a message that will not appear under reviews but will be directly sent to the reviewer.
To send a message, follow these steps:
- Click on the 'Chat icon' right in between 'Actions' and 'Reply.'
- A new screen (inbox) will pop up on the right side
- Type a message in the new screen on the right side.
- Click on 'Send' to push the message directly to the reviewer.
To learn about AI-assisted review responses, refer to the support article - How do I respond to reviews from my Birdeye account using AI-assisted review responses?