Can I Delete a Review in Birdeye and What Is in the Archived Section?
Birdeye strives to deliver a more simple and organized way of promoting authentic reviews across the web. Birdeye understands how genuine online reviews allow customers to make informed purchase decisions. These reviews work as customers believe the authentic experiences of real people.
However, Birdeye does not allow deletion of reviews, good or bad, alike.
To report inappropriate third-party reviews, businesses can reach out to the review website directly. If the issue gets resolved where the review is removed or altered, the change will reflect on the Birdeye platform as well.
Here are a few scenarios where a business may report a review:
- Fake review
- Duplicate review
- Incomplete review
- Profanity used in a review
RESPONDING TO NEGATIVE REVIEWS
There are many review sites that are open to businesses reporting a false review, however, do not try reporting negative reviews. Though you can’t prevent every bad review, you can be prepared for when it happens. Having a plan in place for responding to negative reviews will prepare you for the inevitable. To learn more about responding to negative reviews, read the article on How to respond to negative reviews – business owners guide.
ARCHIVED SECTION
You can view deleted reviews in the ‘Archived’ section in the Reviews dashboard. This ensures that your review and rating volumes reflect only active feedback, offering a clearer and more accurate representation of your business’s online reputation.
