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What are the steps involved in setting up 'Business Insights' within my account?
This article will help you understand the various steps involved in setting up 'Business Insights' using customer feedback within your BirdEye dashboard.
View topic ›What is the use of defining 'Categories' before working on business insights?
This article will help you understand the importance of setting up 'Categories' within your BirdEye dashboard before you start work on getting actionable insights form customer feedback.
View topic ›How do I use Recommended' keywords while setting up 'Categories'?
This article will help you understand the utility of 'Recommended Keywords' and how to use them while creating categories within your BirdEye dashboard.
View topic ›How many categories can I create within my Birdeye account to utilize under Business Insights?
View topic ›How do I create Categories?
This article is a step-by-step guide on how you can set up 'Categories' within your dashboard.
View topic ›How do I set up and use the 'Allowlist' and 'Denylist' keywords within Categories?
This article will help you understand the logic behind creating 'Allowlist' and 'Denylist' keywords within your dashboard as well as steps on how to add them.
View topic ›