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Integrating Birdeye with Squarespace



Squarespace integration with Birdeye allows businesses to:

  • Automate customer engagement by sending review, survey, and referral requests effortlessly.
  • Centralize communication for faster, more efficient client interactions.
  • Strengthen online presence by collecting and displaying customer feedback.

Supported Integration Triggers for Squarespace Integration:

  • Order Fulfilled - Activate this trigger to automatically add customer contact details in Birdeye when an order is marked as fulfilled in Squarespace.

Navigating to Squarespace CRM

Log in to the Birdeye dashboard and go to Settings > Integrations > All Apps. Select Squarespace CRM to connect. The screen provides integration benefits, pricing, and details on compatibility. When you click the ‘View Setup Guide’ tab, it will redirect you to this article for detailed step-by-step instructions.

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HOW TO CONNECT 

Step 1: Map Locations

To map a location, enter the Squarespace website API key in the textbox for that particular location. Once mapped, click Next to continue.

Follow the steps below to get the website API key: 

1. Click the 'Squarespace Login' link and enter your credentials.

2. After logging in, you'll be redirected to the dashboard. Locate the website you want to integrate, click the three dots next to it, and select 'Settings'  from the dropdown menu.

3. In the Settings menu, scroll to 'Developer Tools' and click 'Developer API Keys.'

4. A pop-up will appear, click 'Generate Key.'

5. In the popup:

  • Enter a name for the key.
  • Select 'Order and Profile Read.'
  • Click 'Generate Key.'
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NOTE: 

Copy and save the key immediately, as it will only be shown once. If lost, repeat from step 4 to generate a new one.

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Step 2: Select Triggers

Check the box to select a trigger, as shown in the image below. After selecting, click ‘Done.’ Once a trigger is saved, details will start syncing between Squarespace and Birdeye.


A toast message will appear on the screen, saying, ‘Squarespace  successfully connected.’ You can now build automated campaigns for reviews, surveys, referrals, or any other custom campaigns by clicking the ‘Go to Campaigns’ option or skipping it.

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If you have any further questions, please contact the Birdeye technical support team at 1-800-561-3357 Ext. 3 or email them at support@birdeye.com.

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