Integrating Birdeye with OpenTableRM
OpenTable Relationship Management includes a suite of features that provide deeper insights into your guests. Guest Intelligence utilizes the data you're already collecting to build robust profiles of your guests, leveraging guest intel to enhance their next visit. Integrating Birdeye with OpenTable will automate the process of sending out review requests to customers on a daily basis.
Once OpenTable is integrated with Birdeye, Birdeye pulls customers’ information from OpenTable once daily for the bookings completed the previous day.
Birdeye allows you to fetch data from your CRM using a predefined trigger. Here is the supported trigger for OpenTable:
Trigger Name |
Trigger Description |
Transaction Trigger |
This trigger is used to fetch customer data based on the transactions made for the customer. |
To set up the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. Birdeye technical support team will successfully set up the integration with OpenTable through BE Connector.
What is BE Connector?
The BE Connector application is a native Windows application for healthcare businesses. Most healthcare businesses use a practice management system (PMS) to manage their patients. The BE Connector application helps integrate the PMS and Birdeye system so that the process of sending review requests to patients after their appointment is completely automated.
The installation and setup process is driven by an intuitive wizard. To set up the integration, you first have to download and install the app on the machine that has access to the PMS. Once the integration is complete, the BE Connector will start pulling data from the PMS and send the data to the server for further processing. Review requests are sent as per the configurations and preferences set by the business on BE Connector.
How it works:
- Install BE Connector on OpenTable Server.
- Integrate OpenTable with BE Connector.
- BE Connector’s services will start pulling customer data from the PMS and automatically send review requests, based on the Scheduling configuration defined.
Birdeye collects the first name, last name, email address and phone number of your customers and automatically sends them review requests.