Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Sign in
  • Sign in
  • Home
  • Products
  • Automations

Available Integrations

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    • Sign In
    • Setup Locations
    • Add New Users
    • Setup User Roles
    • Manage Users
    • Integrate Social Pages
    • Make Business Phone Textable
    • Activate Call Forwarding
    • Birdeye Mobile App
    • Additional Support
  • Products
    • Listings
    • Reviews
    • Referrals
    • Social
    • Social Messaging
    • Website Leads
    • Payments
    • Automations
    • Campaigns
    • Messaging
    • Appointments
    • Surveys
    • Insights
    • Competitors
    • Ticketing
    • Reporting
    • BirdAI
    • Insights AI
    • Competitors AI
  • Video Library
  • Resources
    • Birdeye Webinars
    • Birdeye Guides
    • Birdeye Blogs
    • Customer Videos
    • Birdeye Podcast
    • Birdeye Results
  • Developer Portal

Integrating Birdeye with IMS

IMS  (Intelligent Medical Software) by Meditab Software is an Electronic Health Records (EHR) and Practice Management solution that allows doctors to deliver the highest quality of care possible to their patients. Key features offered by IMS include applications for e-prescribing, practice reporting, a patient portal, and communication tools that can be tailored to various practice sizes and types.  Integrating Birdeye with IMS will automate the process of sending out review requests to patients on a daily basis.

Once IMS is integrated with Birdeye, Birdeye pulls patient information from IMS once daily for the appointments that were completed on the previous day. Birdeye allows you to fetch data from your CRM using some predefined triggers. Here is the supported trigger for IMS:

Trigger Name

Trigger Description

PMS Appointment Trigger

This trigger is used to fetch customer data based on the completed appointments.

To set up the integration with Birdeye, please contact the Birdeye technical support team @ 1-800-561-3357  Ext. 3 or email them at - support@birdeye.com. Birdeye technical support team will successfully set up the integration with IMS through BE Connector. 

What is BE Connector?

The BE Connector application is a native Windows application for healthcare businesses. Most healthcare businesses use a practice management system (PMS) to manage their patients. The BE Connector application helps integrate the PMS and Birdeye system so that the process of sending review requests to patients after their appointment is completely automated. 

The installation and setup process is driven by an intuitive wizard. To set up the integration, you first have to download and install the app on the machine that has access to the PMS. Once the integration is complete, the BE Connector will start pulling data from the PMS and send the data to the server for further processing. Review requests are sent as per the configurations and preferences set by the business on BE Connector.

How it works:

  1. Install BE Connector on IMS  Server
  2. Integrate IMS with BE Connector
  3. BE Connector’s services will start pulling patient data from the PMS and automatically send review requests, based on the Scheduling configuration defined

Birdeye collects the first name, last name, email address and phone number of your patients and automatically sends them review requests.



ims sync birdeye integration

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Integrating Birdeye with Open Dental
  • Integrating Birdeye with OpenTable
  • Integrating BirdEye with Service Fusion
  • How does the review request automation with Practice Management System (PMS) work for pediatric healthcare professionals?

Still can't find what you're looking for?

Create a case
Birdeye for businesses
  • Attract
  • Listings
  • Reviews
  • Referrals
  • Pages
  • Google Seller Ratings
  • Convert
  • Messaging
  • Webchat
  • Social
  • Mass Texting
  • Appointments
  • Payments
  • Delight
  • Surveys
  • Insights
  • Benchmarking
  • Ticketing
  • Objectives
  • Google for local business
  • Review Management
  • Review Generation
  • Online Reputation Management
  • Customer Messaging
  • Referral Marketing
  • Website Chat
  • Google Reviews
  • Google My Business
  • Facebook Reviews
  • Business Listings Management
  • Customer Experience
  • Industries
  • Automotive
  • Dental
  • Financial Services
  • Healthcare
  • Home Services
  • Legal
  • Property Management
  • Public Storage
  • Real Estate
  • Retail
  • Wellness
Learn more
  • Company
  • About Us
  • Leadership Team
  • Watch Demo
  • Book a time
  • Resources
  • Blog
  • Press
  • Product Updates
  • Careers
  • Success Stories
  • Birdeye Reviews
  • Birdeye Results
  • Contact Us
  • Services
  • Managed Services
  • Professional Services
  • Support and Tools
  • Scan Your Business
  • Find a Business
  • For Developers
  • Birdeye Support
  • Refer a Business
Ic App Ios BlackIc App Android Black
CONTACT SUPPORT
  • Terms & Conditions
  • Privacy Policy
  • Security
  • HIPAA
  • CCPA
  • © 2023 Birdeye Inc

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand