Integrating Birdeye with OpenTable
OpenTable is a cloud-based restaurant management solution that offers various features including, online reservation, restaurant marketing, data analytics, training, and support to restaurant managers. OpenTable is available for restaurant managers in two modules - Guest Center and Connect.
Once Birdeye is integrated with OpenTable, Birdeye will pull data pertaining to customers who visited the day before. Birdeye collects the first name, last name, email address, and phone number of your customers securely and automatically sends them review requests based on the preferences set within the Birdeye dashboard.
BirdEye allows you to fetch data from your CRM using some predefined triggers. You can choose any combination from the list of available triggers and inform the support team about your selection. Here is the supported trigger for OpenTable:
|
Trigger Name |
Trigger Description |
| OpenTable Visited Customer Trigger |
This trigger is used to fetch customer data based on restaurant visits. |
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. The Birdeye support team would need your OpenTable Organization ID, Username, and Password to set up the initial part of the integration.