Denticon by Planet DDS is a cloud-based Practice Management System (PMS) for dental professionals. The PMS supports various features including patient account management, patient records management, appointment management, billing. etc. Denticon supports multi-location dental practices, medium-sized practices, and solo practices.

Birdeye can seamlessly integrate with your Denticon account and send out review solicitations to your customers automatically. Integrating Denticon with Birdeye will automate the process of sending out review requests to patients on a daily basis. 

Birdeye allows you to fetch data from your CRM using some predefined trigger. Here is the supported trigger for Denticon:

Trigger Name	Trigger Description
Denticon Appointment Trigger	This trigger is used to fetch customer data based on the completed appointments.
Appointment Reminder Trigger	This trigger is used to cancel/confirm appointments. It's required for reminders.
Appointment Writeback	This trigger updates appointments created via the Birdeye widget (Writeback in PMS). It's required for scheduling.
Denticon Booked Appointment Trigger	This trigger is used to fetch customer data based on the booked appointments.
Denticon Missed Appointment Trigger	This trigger is used to fetch customer data based on missed appointments.
Denticon Cancelled Appointment Trigger	This trigger is used to fetch customer data based on the cancelled appointments.
Contact Sync Trigger	Contact Sync trigger is used to sync all contacts created on a daily basis from CRM to Birdeye.

To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. To set up the initial part of the integration, Birdeye technical support team will need your Denticon API Key and a unique Practice Group ID (PGID) with Office IDs (OID) for each location.

How to locate the Denticon API Key

Navigate to planetdds.com, and log in to your Denticon account using your login credentials.
After you have logged into your Denticon account, click on the 'Help' tab on the top panel, and from the drop-down menu click on the 'Help & Support' button.
Once on the 'Help & Support' page, click on the 'Generate Client Key' button on the bottom.
The API Client Key for your Denticon account will now be available under the 'API Client Key' header.

How to locate the Denticon Practice Group ID and Office IDs

Each Denticon account has a unique Practice Group ID (PGID) and multiple Office IDs (OIDs) corresponding to the business locations. To find OID for a Denticon Office ID, log in to your Denticon account and select a Denticon Office from the top panel. The OID for the selected office will be available on the top right corner with the unique PGID.