Integrating Birdeye with FieldRoutes (Formerly PestRoutes)
The document for Servsuite by FieldRoutes and FieldRoutes by ServiceTitan (formerly Pestroutes) is the same.
It must be noted that Pestroute is also known as FieldRoutes & Servsuite.
PestRoutes is a cloud-based pest control software that caters to the needs of small, medium-size enterprise businesses. The company offers various features including, billing and invoicing, fleet management, inventory control, scheduling, pest activity tracking etc.
Integrating PestRoutes with Birdeye will automate the process of sending out review requests to clients on a daily basis.
Once PestRoutes is integrated with Birdeye, Birdeye will pull client information from PestRoutes once daily. Birdeye collects the first name, last name, email address, and phone number of your clients and automatically sends them review requests based on the preferences set within the Birdeye dashboard.
Birdeye allows you to fetch data from your PMS using some predefined triggers. You can choose any combination from the list of available triggers and inform the support team about your selection. Here is the supported trigger for PestRoutes:
| Trigger Name | Trigger Description |
| Completed Appointment Trigger | This trigger is used to fetch customer data based on the fulfilled appointments of defined appointment types. |
| Appointment Writeback |
This trigger is used to confirm/cancel appointments via the Birdeye widget (Writeback in PMS). It's required for reminders. |
Appointment Upsert Trigger Service |
This trigger is used to fetch appointments created or updated in Servsuite based on the frequency set in the Integration dashboard. It's required for reminders. |
Appointment Reminder Trigger |
This trigger is used to cancel/confirm appointments. It's required for reminders. |
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. Birdeye technical support team would need your Office Id, Authentication Key, Authentication Token, and Subdomain to successfully set up the integration. If you want to customize the review requests by appointment status or service type, inform the technical support team during the call.