Zendesk is a cloud-based customer service and ticketing platform that helps businesses manage customer support, sales, and interactions. Integrating Zendesk with Birdeye will automate the process of sending out review requests to your clients on a daily basis or in real-time.
Once the integration is set up, Birdeye pulls client information from Zendesk, including first name, last name, email address, and phone number, and automatically sends review requests based on the preferences configured in the Birdeye dashboard.
Birdeye also allows you to fetch data from your PMS using predefined triggers. You can select a combination of available triggers and share your preferences with the support team.
Here is the supported trigger for Zendesk:
Trigger Name/ Value | Trigger Description |
Zendesk Ticket Webhook Trigger | This trigger is used to fetch new/updated tickets via webhook. |
Zendesk Create Ticket Trigger | This trigger handles the creation of tickets in Zendesk and is intended for use within automated workflows. |
Zendesk Update Ticket Trigger | This trigger handles the updation of tickets in Zendesk and is intended for use within automated workflows. |
Zendesk Get Tickets Trigger | This trigger handles the fetching of tickets in Zendesk and is intended for use within automated workflows. |
Zendesk Add Ticket Comment Trigger | This trigger is used to add a comment in tickets in Zendesk and is intended for use within automated workflows. |
Zendesk Add Ticket Tags Trigger | This trigger is used to add tags to tickets in Zendesk and is intended for use within automated workflows. |
To set up the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com.