How can I uninstall the package from my Salesforce instance?
Birdeye allows you to uninstall the package from Salesforce.
UNINSTALL PACKAGE
- Click on the ‘Setup’ in the top right corner.
- Search ‘Installed Packages’ in the search bar and click on it.
- A new screen will appear, scroll down to the ‘BirdeyeCheckinApplication’ and click on the ‘Uninstall’ button.
- On the new screen, scroll down and check the box to give permission. Click on the ‘Uninstall’ button.
- After clicking on the uninstall option, you will view the dependency on the screen i.e. ‘Unable to uninstall package.’
Delete
NOTE:
If you will view this error, you have to enable remove the dependency.
Delete
IMPORTANT:
Once you remove the dependency successfully, you will be able to uninstall the package from Salesforce by following steps 5, 6 and 7.
TO REMOVE DEPENDENCY
- Click on the ‘Setup’ icon and search for the custom settings in the search bar and select ‘Custom Settings.’
- Scroll down and click on the ‘Manage’ option besides ‘Checkin Config.’
- Click on ‘Show Uninstall Button.’
- Check in the box for ‘Show Uninstall Dependency.’
-
Click on the ‘Nine-dot’ icon on the top left and select ‘Account Settings.’
-
Click on the ‘Remove Uninstall Dependency.’
- A pop-up window will appear on the screen, click on the ‘Remove Dependency.’
Delete
NOTE:
It will take a few minutes and once the dependency will successfully remove, a notification will appear on the screen.