A service ticket can easily be created from a mention within a social post in the Birdeye dashboard. You may see the need to create a ticket in case you want someone from your team to look at the social post and address any issues or dissatisfaction highlighted there. Effective and timely resolutions to issues help improve customer satisfaction over a period of time. 

To create a ticket from a 'Social Mention', click on the 'Social' tab from the left navigation rail. Once on the social page, navigate to the mention that you want to create a ticket for and click on the 'Create ticket' button.

Upon clicking, the 'Create ticket' button will change to 'Activity'. You can click on this to check the activity of the ticket created, to change its status, or to assign it to a team member.