Birdeye gives you to the flexibility to get alerts for new reviews, survey responses, or social mentions of the keywords you would be tracking via the 'Listening' module. Birdeye also gives you the ability to customize these alerts and receive only as many alerts as you want. You can even schedule these alerts as per your convenience. 

To manage your alerts, hover over the user profile icon on the top right corner of your dashboard and click on the 'Notifications' option.

This opens a pop-up window which shows all the businesses associated with your account. A 'green tick' under the alert type shows the notification is enabled and a 'grey cross' shows the notification is disabled. Click on the 'Edit your notifications' button to edit the notification settings.

Select the business you want to edit the notifications for. You can select one or more businesses. If your account is associated with multiple businesses, use the 'Search' tab to find the business you want to edit the notifications for.

On the new page, you can edit the notification types: 'Review emails', 'Review texts', 'Social emails', 'Ticketing emails', 'Survey emails' and 'Webchat emails'. For 'Review emails', you can choose when to receive the notification.

You may choose 'Instantly', 'Daily' and 'Weekly' by clicking on the corresponding checkboxes. If you opt for 'Daily' alerts, you can schedule the alert time by clicking on the drop-down menu next to it. Similarly, you must choose the day and time in the case of 'Weekly' alerts.

To customize the notifications in terms of 'Star ratings', click on 'All Ratings' drop-down menu and select the appropriate options. By default, all the options will be selected to allow you to get the notification for all the rating types. Uncheck 'Select All' option to manually select the options.
To customize the websites for which you wish to monitor reviews, click on the 'All Review Sites' drop-down menu and select the appropriate options. By default, all the options will be selected to allow you to get notification from all the websites. Uncheck 'Select All' option to manually select the websites.

Birdeye allows you to get 'Social emails' on a daily basis and 'Ticketing emails' and 'Survey emails' instantly. Check the corresponding boxes.

You can get Webchat emails 'Instantly', 'After 15 minutes', or on 'Hourly' or 'Daily' basis. Select the appropriate radio button, and click on the 'Save' button to save the settings.