Birdeye is CAN-SPAM compliant. This means that we have an opt-out option built into all types of communication sent from within the Birdeye dashboard, including new-review alerts to users added to the account. This allows the message recipient to opt-out of any future communication from the dashboard.

Sometimes a user inadvertently unsubscribes himself from one of the emails or texts from the system. This leads to a disruption in future communication with the user.

Follow these steps to help the user re-subscribe to Birdeye communication.

The unsubscribed user needs to log into his/her Birdeye account using his/her login credentials. Then hover over the profile icon on the top right corner of the screen. When four new options appear, click on the 'Notifications' option.

On the pop-up window, you will get a notification, that the user has unsubscribed from all email communication. Click on the 'here' link to resubscribe them.

If the process is successful, you will get a notification on the top.

Follow the same steps in case the user has unsubscribed from text communication as well!

In the pop-up window, the user will notice an orange dot and a message 'You have unsubscribed from email communication' against 'Enable email alerts' and the button is turned off. Just go ahead and turn the button to 'On' and then save your changes. Once this is done, the user will start getting alerts again.

Follow the same steps in case the user has unsubscribed from text communication as well!