Keeping your business listings accurate on Google is crucial for earning customer trust and enhancing discoverability. With Google Suggestions Approve/Reject, you can now review and take action on suggested updates from Google, such as changes to your hours, phone number, or business category—directly from the Listings AI tab. This ensures that your listing information remains correct, up to date, and aligned with your brand, while preventing inaccurate auto-applied changes from affecting your business presence.

What Are Google Suggestions?

Google Suggestions are updates proposed by users (or even by Google) to business listings shown in Google Maps and Search. These can include edits to basic details like your business hours, phone number, category, address, or website.

Anyone can suggest these edits via the Suggest an edit link in Google Maps. Suggestions are reviewed by Google before applying to ensure accuracy 
support.google.com.

In your Listings AI tab, these suggestions appear as Google Suggestions. You can then review, approve, or reject them—giving you control over your listing’s accuracy.

Using Google Suggestions

Go to ‘Listings AI.’

Click the ‘Optimize’ tab and select ‘Google suggestions.’

On this page, you’ll see three sections: Pending, Accepted, and Rejected.

Pending

Under the Pending tab, you'll view suggested changes that require your review.

Location: The business location the suggestion applies to.

Field: The type of information suggested for change. Fields may include - hours of operation, phone number, business name, website link, and primary category.

Birdeye data: The current value stored in Birdeye.

Suggestion: The new value suggested that requires review.

Created on: The date the suggestion was detected.

Click the three-dot menu next to the suggestion and select ‘Accept’ to approve or ‘Reject’ to dismiss the change.

On clicking ‘Accept,’ a pop-up appears where you leave a comment (optional) regarding the changes. Click ‘Accept’ again in the pop-up to confirm the changes.

Once a suggestion is accepted, it is moved from the Pending section into the Accepted section.

When you select ‘Reject,’ a pop-up box appears where you can drop a comment (optional), providing context for rejection. Click ‘Reject’ in the pop-up box to confirm the rejection.

The suggestion is dismissed. It is immediately removed from the Pending section. The suggestion then appears under the ‘Rejected’ section.

Bulk Actions

Click the three vertical dot icon on the top right corner of the page to ‘Download,’ ‘Email,’ or ‘Schedule’ the Google suggestion details.

If there are multiple pending suggestions, you can take action on all of them at once using bulk actions. Under Bulk actions, choose Accept or Reject. For example, select ‘Accept.’

You can either select all suggestions or choose multiple individual suggestions by checking the boxes next to them. Once selected, click ‘Accept’ to apply the changes in bulk.

Accepted

Click the ‘Accepted’ section.

Click the three-dots menu icon next to the field and select ‘View history.’

Users can view:

• The changes applied to which business location 
• Who accepted the suggestion and when.
• The original values from Google alongside your existing Birdeye data.
• A timeline of events, including when Google submitted the suggestion and when an action was taken.

Rejected

You can view similar events for the ‘Rejected’ suggestions. Go to the ‘Rejected’ section and click ‘View history.’

Tips

• Review conflicting fields (e.g., hours vs. special hours) before accepting.
• If a suggestion looks incorrect, reject it and verify with your primary source of truth.
• If accepted changes don’t reflect on Google, check your Google connection status.
• Use View history for an audit trail — you can always see when Google submitted a suggestion and who accepted/rejected it.