How to manage and correct listings?
Explore the new Listings dashboard with interactive metrics and action buttons. It's your go-to spot for finding and fixing listing errors across all locations and sites. Quickly see what needs attention and identify the exact fields to update for the best impact.
Listings Dashboard
Go to the ‘Listings’ tab.
Under the ‘Locations’ tab, you'll find a dashboard offering a holistic view. It displays the total number of active locations, total listings, synced listings, submitted listings, listings needing updates, opted-out listings, and not connected listings. Each of these metrics is clickable, allowing you to view specific details about each parameter. We'll cover each feature in detail through our comprehensive tour of the Listings tab.
Head to the 'Sites' tab to quickly view all listing sites and their statuses on one page.
Alternatively, you can click on a particular listing name.
To view the individual listing and its details such as ‘Location and Business name, Address, Phone, and Status.’
The below image suggests a representation of different icons under the status column.
Click the ‘Three vertical dots’ on the top right corner of the page. Click ‘Sync now’ to sync all the locations across all listings. Click ‘Opt in and Opt out’ to select multiple or particular locations to opt in and opt out of the listing.
Hover over the location name, click ‘Actions,’ and select ‘Sync now’ to sync the particular location to the listing. Select ‘Opt out’/’Opt in’ to remove or add the specific location from that individual listing.
The healthcare and hospitality business users will view the ‘Healthcare’ or ‘Hospitality’ section under the ‘Sites’ tab.
Fix Listings Under The Locations Tab
Under the ‘Locations’ tab, click ‘Need updates.’ ‘139’ in red represents the number of listings that require the user’s action to be able to update their listings.
Case 1 - You can view the reason why this listing is yet to be synced. Click ‘Update’ to sync listings.
Clicking 'Update' will redirect the user to the ‘Manage your business profile’ section. The user can view the field it needs to update to fix listings. In this case, click ‘Edit address’ and enter the accurate business location address to fix listings.
Once the error is fixed under the business profile, go back to the ‘Locations’ tab, click ‘Need updates,’ and the user will view the ‘Publish’ button instead of Update. Once the user clicks on ‘Publish,’ the listings for the particular location will be created.
Once the user clicks Publish, the listings’ ‘Submitted’ number will increase, and the ‘Need updates’ will decrease.
Alternatively, you can fix listings by clicking on a particular location.
Go to the ‘Need updates’ tab and click ‘Update.’
Case 2 - In cases where users are unable to take any action, they should contact our support team at support@birdeye.com. The image below shows two such examples.
Download, Email, and Schedule Listings Status Report
Go to the ‘Locations’ tab and click the ‘Three vertical dots’ on the top right corner to ‘Publish’ and ‘Disable listings.’
Click ‘Download’ to download the account-level listings report.
The listings report will be downloaded in XLS format. It will contain three tabs: ‘Summary, Listings Status Report, and Listings Error Report.’ The image below represents the ‘Summary’ tab.
‘Listings status report’ tab.
‘Listings error report’ tab.
Click ‘Email’ to email the report to the users.
A drawer opens on the right side. Under the ‘Recipients' field, enter the recipient's ‘Email ID’ or ‘Name’. The subject line and body have pre-filled placeholder text but are also customizable. After you fill in the required information, click ‘Send’ in the top right corner.
NOTE:
Only a user in the dashboard can be added as ‘Recipients’ to receive the email report. Multiple recipients can be added, and at least one recipient should be added to send the report.
The image below shows the report as it appears in the recipient’s inbox.
Click ‘Schedule’ to set the reports to be delivered on a daily, weekly, monthly, or quarterly basis.
A drawer opens on the right side, and a user can edit the schedule name by clicking on the ‘Edit (Pencil)’ icon.
You can choose ‘Daily, weekly, monthly, and quarterly’ from dropdown. In this case, 'Weekly' is selected from the frequency dropdown list. Select the day and time you want the report delivered weekly.
Enter the recipients’ names and click ‘Create Schedule’ to finish the report setup.
Similarly, you can also ‘Download, email, and schedule’ location-level reports. Click on a particular location.
Click ‘Three vertical dots’ on the top right corner to select ‘Download, email, and schedule’ for location-level reports.
Other Actions
Click ‘Listings’ to view all listing sites across all the locations and their status. ‘712’ represents the number of listings across 12 locations.
Hover over the location name, click ‘Actions’ to ‘View listing,’ ‘Update profile,’ and ‘Opt out’ of the listing.
Click ‘Submitted’ to view the number of listings submitted and are being processed by the listing sites. Hover over the ‘Location name’ and click ‘Actions’ to ‘Update profile.’
Click ‘Not connected’ to view the locations not connected to the listings. Hover over the ‘Location name,' click ‘Actions’ to connect the location, or click ‘Update profile’ to update the profile.
Click the ‘Search’ icon to look for a particular location or a site by entering the name.
Click the ‘Filter’ icon to view the listings report by ‘State, City, and Location.’
