Integrating Birdeye with ServSuite
This document is for ServSuite (also known as ServicePro).
ServSuite is a cloud-based pest control software that caters to the needs of small to mid-sized enterprise businesses. The company offers various features, including billing and invoicing, fleet management, inventory control, scheduling, pest activity tracking, etc.
Integrating ServSuite with Birdeye will automate the process of sending out review requests to clients on a daily basis.
Once ServSuite is integrated with Birdeye, Birdeye will pull client information from ServSuite once daily. Birdeye collects the first name, last name, email address, and phone number of your clients and automatically sends them review requests based on the preferences set within the Birdeye dashboard.
Birdeye allows you to fetch data from your PMS using a predefined trigger. Here is the supported trigger for ̌ServSuite:
Trigger Name |
Trigger Description |
ServSuite Completed WorkOrder Trigger |
This trigger is used to fetch customer data based on completed work orders in ServSuite. |
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. The Birdeye technical support team would need your branch name and company ID to successfully set up the integration. If you want to customize the review requests by appointment status or service type, inform the technical support team during the call.