Integrating Birdeye with Redox
Redox is an EHR integration and healthcare platform that accelerates the development and distribution of healthcare software solutions. Redox is the market-leading provider of EHR integration in the US. It supports real-time exchange between 300+ independent software vendors and 1700+ healthcare delivery organizations, across 85+ EHRs and HIEs, including Epic, Cerner, Allscripts, and Athenahealth. Healthcare verticals use Redox for their EHR integration needs, including telehealth, remote patient monitoring, revenue cycle management, appointment scheduling, and care coordination.
Once Redox is integrated with Birdeye, Birdeye will get client information as webhook requests from Redox once the cases were closed on the previous day. Birdeye collects the first name, last name, email address and phone number of your clients and automatically sends them review requests based on the preferences set within the Birdeye dashboard.
Birdeye allows you to fetch data from your CRM using a predefined trigger. Here is the supported trigger for Redox:
| Trigger Name | Trigger Description |
| Redox Patient Admin Trigger | This trigger is used to fetch customer data based on the patient admin data. |
| Redox Scheduling Trigger | This trigger is used to fetch the customer data received from redox-based on the appointment status configured. |
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. After the initial integration is set up by the Birdeye technical support team, you can log in to your Birdeye account to complete the integration process.