Integrating Birdeye with Mitchell1
Mitchell1’s Manager SE is an all-in-one shop management system designed to streamline automotive repair operations. From scheduling and invoicing to inventory control and customer management, Manager SE helps shops run efficiently. It integrates with ProDemand for quick access to repair information, making it easy to manage jobs, track customer history, and create accurate estimates. With features like CRM, workflow tracking, and reporting, Manager SE empowers shops to improve productivity and deliver outstanding service. Integrating Birdeye with Mitchell1 will automate the process of sending review requests to customers daily.
Once Mitchell1 is integrated with Birdeye, Birdeye pulls customer information from Mitchell1 once daily for the appointments completed the previous day.
Birdeye allows you to fetch data from your POS using some predefined triggers. Here is the supported trigger for Mitchell1:
Trigger Name |
Trigger Description |
Transaction Trigger |
This trigger is used to fetch customer data based on the completed transactions. |
To set up the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. Birdeye technical support team will successfully set up the integration with Mitchell1 through BE Connector.
WHAT IS BE CONNECTOR?
The BE Connector application is a native Windows application for all businesses. The BE Connector application helps integrate the CRM solution and Birdeye system. This helps you automate the process of sending review requests to your customers after they use your products or services.
The installation and setup process is driven by an intuitive wizard. To set up the integration, you first have to download and install the app on the machine that has access to the CRM solution. Once the integration is complete, the BE Connector will start pulling data from the CRM solution and send the data to the server for further processing. Review requests are sent as per the configurations and preferences set by the business on BE Connector.
HOW IT WORKS:
- Install BE Connector on Mitchell1 Server.
- Integrate Mitchell1 with BE Connector.
- BE Connector’s services will start pulling customer data from the integration and automatically send review requests, based on the Scheduling configuration defined.
Birdeye collects your customers' first and last names, email addresses, and phone numbers and automatically sends them review requests.