Integrating Birdeye with Acuity Scheduling
Acuity Scheduling is an appointment scheduling software used for managing online appointments. Users have the ability to schedule appointments, sync calendars, pay and complete intake forms online 24|7 with Acuity Scheduling. Integrating Acuity Scheduling with Birdeye will automate the process of sending out review requests to customers on a daily basis.
Birdeye collects the first name, last name, email address and phone number of your customers and automatically sends them review requests based on the preferences set within the Birdeye dashboard. Birdeye allows you to fetch data from your CRM using a predefined trigger. Here is the supported trigger for Acuity Scheduling:
| Trigger Name | Trigger Description |
| Acuity Scheduling Trigger Service |
This trigger is used to fetch customer data based on the appointment status. |
Booked Appointment Trigger |
This trigger is used to fetch customer data based on booked appointments. |
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. After the initial integration is set up by the Birdeye technical support team, you can log in to your Birdeye account to complete the integration process.
To complete the process, click on the 'Settings' tab located on the left navigation rail of your Birdeye dashboard. On the bottom of the 'Settings' page, click on the 'Authorize Acuity Scheduling' button under the CRM integrations header.
Once you click on the authorization button, you will be redirected to the Acuity Scheduling website. Enter the email address associated with your account and click on the 'Next' button.
Now, enter the password associated with your account and click on the 'Allow Access' button.
After the access has been granted, you will be redirected to the Birdeye dashboard and an 'Authorized' message will appear right next to 'Acuity Scheduling.'
