QuickBooks Online Disconnected
If your QuickBooks Online integration with Birdeye is broken, review requests will not be sent to your customers automatically. In this case, you will see a 'Connect to QuickBooks' button under the 'CRM Integrations' section of your 'Settings' page.
Reconnecting QuickBooks Online with Birdeye will enable Birdeye to pull your customer information and automate review requests. To proceed with the integration, follow the steps detailed in this article.