Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Sign in
  • Sign in
  • Home
  • Products
  • Automations

Automating Text and Email Campaigns

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    • Sign In
    • Setup Locations
    • Add New Users
    • Setup User Roles
    • Manage Users
    • Integrate Social Pages
    • Make Business Phone Textable
    • Activate Call Forwarding
    • Birdeye Mobile App
    • Additional Support
  • Products
    • Listings
    • Reviews
    • Referrals
    • Social
    • Social Messaging
    • Website Leads
    • Payments
    • Automations
    • Campaigns
    • Messaging
    • Appointments
    • Surveys
    • Insights
    • Competitors
    • Ticketing
    • Reporting
    • BirdAI
    • Insights AI
    • Competitors AI
  • Video Library
  • Resources
    • Birdeye Webinars
    • Birdeye Guides
    • Birdeye Blogs
    • Customer Videos
    • Birdeye Podcast
    • Birdeye Results
  • Developer Portal

What does Review Request automation using 'API' mean and how does it work?


Birdeye supports REST-based APIs to send review requests to your customers. The API requires your account's unique API Key and Business ID to be able to send customer data to Birdeye to send out review requests.

Before you start the automation process using custom API, ensure that your customer management platform is able to integrate with an open REST API. Also, ensure you have the Business ID and API Key associated with your Birdeye account handy. 

To generate the API Key and to find the Business ID associated with your Birdeye account, click on the 'Settings' tab on the left navigation rail, then go to the 'Integrations' tab, and select the 'API' option. 

Click on the 'Generate API key' button, to see your 'Business ID' and 'API' key.

After you have obtained your unique 'Business ID' and the 'API key', navigate to https://developers.birdeye.com to find the API script for customer check-in. On the homepage, click on the 'Customer' tab located on the left navigation rail.

On the 'Customer' page, find the POST Command for API calls under the 'Customer Checkin' header. You can use this POST Command to send the customer data to Birdeye. Replace the Business ID labeled as 'bid' with your Business ID and the API Key labeled as 'api_key' with the API key for your account. If you are using Salesforce CRM, you can use the Apex trigger to invoke the REST API and then utilize the POST Command to send data to Birdeye.

If you send the POST Command with wrong information or invalid credentials, Birdeye will return an error code. List of different types of error codes is provided at the bottom of the 'Customer Checkin' header. If you receive any of the error codes specified in 'Customer Checkin' documentation, make sure to cross-check the data that you are sending Birdeye.

API integrations are immediate and will instantly let you know if your integration was successful or not. If the API call is unsuccessful, you will receive an error code. If the API call is successful, Birdeye will send out review requests as per the settings within your Birdeye dashboard.

api review request automation error codes salesforce crm developers page generate api key api integrations customer checkin' documentation

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Integrating BirdEye with CCC One
  • What do featured reviews within Birdeye mean?
  • Integrating Birdeye with Follow Up Boss
  • Integrating Birdeye with JobNimbus

Still can't find what you're looking for?

Create a case
Birdeye for businesses
  • Attract
  • Listings
  • Reviews
  • Referrals
  • Pages
  • Google Seller Ratings
  • Convert
  • Messaging
  • Webchat
  • Social
  • Mass Texting
  • Appointments
  • Payments
  • Delight
  • Surveys
  • Insights
  • Benchmarking
  • Ticketing
  • Objectives
  • Google for local business
  • Review Management
  • Review Generation
  • Online Reputation Management
  • Customer Messaging
  • Referral Marketing
  • Website Chat
  • Google Reviews
  • Google My Business
  • Facebook Reviews
  • Business Listings Management
  • Customer Experience
  • Industries
  • Automotive
  • Dental
  • Financial Services
  • Healthcare
  • Home Services
  • Legal
  • Property Management
  • Public Storage
  • Real Estate
  • Retail
  • Wellness
Learn more
  • Company
  • About Us
  • Leadership Team
  • Watch Demo
  • Book a time
  • Resources
  • Blog
  • Press
  • Product Updates
  • Careers
  • Success Stories
  • Birdeye Reviews
  • Birdeye Results
  • Contact Us
  • Services
  • Managed Services
  • Professional Services
  • Support and Tools
  • Scan Your Business
  • Find a Business
  • For Developers
  • Birdeye Support
  • Refer a Business
Ic App Ios BlackIc App Android Black
CONTACT SUPPORT
  • Terms & Conditions
  • Privacy Policy
  • Security
  • HIPAA
  • CCPA
  • © 2023 Birdeye Inc

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand