Sub-resellers can access the Support tab to create and manage tickets for the businesses they handle. Resellers also get improved visibility, with ticket details showing business name, location, and sub-reseller, along with filters to sort tickets more easily.

Enhanced Ticket Management for Resellers

Navigate to Support

Go to 'Settings,' click 'Account,' and select 'Support.'

View Ticket Details

Resellers can now see the location name, business name, and immediate reseller name for each ticket listed in the Support tab.

Resellers can view the hierarchy and filter tickets based on sub-resellers, businesses, location, module, and priority.

After selecting a location to create a ticket, the business and reseller associated with that location are automatically populated.

Sub-Reseller Access to the Support Tab

Sub-resellers can access the ‘Support’ tab by navigating to the ‘Settings,’ clicking ‘Account,’ and selecting ‘Support.’

Sub resellers can create tickets for the businesses they manage. Click ‘Create support ticket.’

Select the location, and the business and reseller names are auto-populated.

Select the issue type, module, priority level, and enter the ticket subject, description, and click ‘Create’ in the top right corner of the screen.