Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Sign in
  • Sign in
  • Home
  • Getting Started

Activate Call Forwarding

Ensure every bird is heard by sending a text after missed calls.

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    • Sign In
    • Setup Locations
    • Add New Users
    • Setup User Roles
    • Manage Users
    • Integrate Social Pages
    • Make Business Phone Textable
    • Activate Call Forwarding
    • Birdeye Mobile App
    • Additional Support
  • Products
    • Listings
    • Reviews
    • Referrals
    • Social
    • Social Messaging
    • Website Leads
    • Payments
    • Automations
    • Campaigns
    • Messaging
    • Appointments
    • Surveys
    • Insights
    • Competitors
    • Ticketing
    • Reporting
    • BirdAI
    • Insights AI
    • Competitors AI
  • Video Library
  • Resources
    • Birdeye Webinars
    • Birdeye Guides
    • Birdeye Blogs
    • Customer Videos
    • Birdeye Podcast
    • Birdeye Results
  • Developer Portal

How to setup Birdeye Receptionist?


The Receptionist works by answering calls that are forwarded to its number from the business’ main phone line. For each location, the Receptionist is hosted on a dedicated phone number.

SETTING UP RECEPTIONIST

  1. Click on the ‘Settings' tab.
  2. Select ‘Inbox’ and click on the ‘Receptionist’ option.
  3. You can customize the voicemail greeting message and the auto-reply text message on the 'Setup Receptionist' page.

CUSTOMIZE YOUR VOICEMAIL GREETING

This section allows you to create a customizable voicemail greeting for all business locations to ensure a consistent experience.

To add tokens and personalize the voicemail greeting. 

  1. Click the 'Personalize' button.
  2. To preview the voicemail greeting, click on the ‘Play’ button at the bottom.

CUSTOMIZE YOUR AUTO-REPLY TEXT MESSAGE

This section allows you to configure an auto-reply text message that will be sent to customers after they hang up the phone. 
You can configure a message for callers whether they leave a voicemail or not. These messages can be personalized using tokens. 

Delete

IMPORTANT

This message is sent if a customer calls from a mobile phone.

 

SET UP CALL FORWARDING

Birdeye supports major service providers such as Verizon, Comcast Business, CenturyLink, Frontier, and more. The Receptionist number for your account will be visible on the bottom. For a multi-location account, click on the ‘See list of numbers’ button to view Receptionist numbers for all your locations. 

Delete

NOTE

Each Receptionist number is linked to an individual Birdeye location. The Receptionist number for each location is unique and will be different from the existing text messaging number.

For more information on the service providers supported by Birdeye, read the help article: How to set up call forwarding from your business phone number to the receptionist?

HOW DOES THE RECEPTIONIST WORK?

As soon as a customer sends a voicemail, you will be able to view the voicemail and the transcript within your Inbox. Businesses can read the transcripts of the voicemails or listen to the audio recording, then continue the conversation through text, photos, and attachments. 

FAQs - FOR RECEPTIONIST SETTINGS

Q. Can I record and upload my own greeting?
Ans - No. For now, you cannot record and upload your own greeting.

Q. What if my phone provider is not listed on the page?
Ans - There are hundreds of phone providers supported by Birdeye. If it’s not listed, our support team will work with the phone provider and set up the call forwarding for you. 

Q. Can all the calls be forwarded to the Receptionist?
Ans - We encourage you to set up your phone system in a way that only the unanswered calls are forwarded to the Receptionist. 

Q. Can multiple numbers or extensions be forwarded to the Receptionist?
Ans - Yes. Apart from the Location’s main phone line, any number of other lines or extensions can be set up by their phone provider to forward calls to the Location’s Receptionist. 

FAQs - For Receptionist in the Inbox

Q. What if a caller does not leave a voicemail?
Ans - In the Inbox, you will see a status “Caller called but did not leave a voicemail”.

Q. What if voicemail is not clear?
Ans - The transcription may be unclear or unavailable.

Q. How long are the voice files kept by Birdeye servers?
Ans - All the voicemails will be stored within Birdeye for up to 30 days.

Q. How long can the voicemail be? 
Ans - The duration of voicemail can be up to 3 minutes. However, we recommend less than one minute for the best transcription.

Q. Will, I be notified when a voicemail is received?
Ans - Yes. Notifications for voicemails are the same as any other notifications.

Q - Can I enable call forwarding on all the extension numbers for my business?
Ans - Yes. You can enable call forwarding for all the extension numbers of your business.

Q. Is the voicemail attached to the email notification?
Ans - No. However, the email notification will have a full transcript and you can listen to the voicemail on the mobile without going to the Birdeye app. 

SPAM AND JUNK CALLS

Birdeye is releasing a new update to control the number of spam and junk calls reflected in the Birdeye Inbox. Here's all that will be removed from the Inbox:

Missed-call from Unknown Callers: All missed calls from contacts that are not added will be marked as spam and automatically removed from the Birdeye Inbox.

Voicemail from Unknown Callers: All voicemail messages from unknown callers <5s in length will be automatically marked as spam and removed from the Birdeye Inbox.

No alerts will be sent to businesses for the aforementioned missed calls and voicemails. Also, spam and junk calls will not be considered while generating Inbox reports.

Delete

NOTE

If the unknown caller sends a text message or leaves a voicemail longer than 5 seconds, then the message will be moved back to the Birdeye Inbox. Businesses will also receive communication for all such messages.

setup instructions customize voicemail greeting birdeye receptionist setup birdeye receptionist spam calls faqs setup call forwarding customize auto reply text message junk calls inbox reports

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to manage Facebook Messenger conversations within Birdeye?
  • How do I embed 'Chatbot AI' widget on my Joomla website?
  • How do I create multi-location Webchat widgets for my business website?
  • How do I embed the Chatbot AI widget on my business website?

Still can't find what you're looking for?

Create a case
Birdeye for businesses
  • Attract
  • Listings
  • Reviews
  • Referrals
  • Pages
  • Google Seller Ratings
  • Convert
  • Messaging
  • Webchat
  • Social
  • Mass Texting
  • Appointments
  • Payments
  • Delight
  • Surveys
  • Insights
  • Benchmarking
  • Ticketing
  • Objectives
  • Google for local business
  • Review Management
  • Review Generation
  • Online Reputation Management
  • Customer Messaging
  • Referral Marketing
  • Website Chat
  • Google Reviews
  • Google My Business
  • Facebook Reviews
  • Business Listings Management
  • Customer Experience
  • Industries
  • Automotive
  • Dental
  • Financial Services
  • Healthcare
  • Home Services
  • Legal
  • Property Management
  • Public Storage
  • Real Estate
  • Retail
  • Wellness
Learn more
  • Company
  • About Us
  • Leadership Team
  • Watch Demo
  • Book a time
  • Resources
  • Blog
  • Press
  • Product Updates
  • Careers
  • Success Stories
  • Birdeye Reviews
  • Birdeye Results
  • Contact Us
  • Services
  • Managed Services
  • Professional Services
  • Support and Tools
  • Scan Your Business
  • Find a Business
  • For Developers
  • Birdeye Support
  • Refer a Business
Ic App Ios BlackIc App Android Black
CONTACT SUPPORT
  • Terms & Conditions
  • Privacy Policy
  • Security
  • HIPAA
  • CCPA
  • © 2023 Birdeye Inc

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand