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Activate Call Forwarding

Ensure every bird is heard by sending a text after missed calls.

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We’ll get back to you as soon as possible.

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How to set up call forwarding from your business phone number to the receptionist?

The Receptionist works by answering calls that are forwarded to its number from the business’ main phone line. Once callers are forwarded to the Receptionist, they can leave a voicemail and get answers texted back to them by Robin, or, the business users can manually send text responses to the caller. 

For each location, the Receptionist is hosted on a dedicated phone number. In order to activate Receptionist, start by forwarding missed calls from your business's main number to the Receptionist number. NOTE: The Receptionist number for each location is unique and will be different from the existing text messaging number.

To set up call forwarding from your business phone number, you need to log in to your phone service provider’s account and configure call forwarding. For example, you may want to allow your phone to ring for 20 seconds, then, if the call is unanswered, forward the call to the Receptionist number. Once the call forwarding is set up, all the missed calls from your customers will be routed to your 'Receptionist number', and the Receptionist does the rest.

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IMPORTANT:

Before you set up call forwarding, ensure you have the list of Receptionist numbers for each location. To find the list of numbers go to the 'Settings' tab, then navigate to ‘Inbox,’ and click on ‘Receptionist’. Then navigate to the bottom and click on the ‘See list of numbers’ button.

SETTING UP CALL FORWARDING FOR YOUR PHONE SERVICE PROVIDER

Here is the list of popular service providers with the instructions to configure call forwarding:

Phone service provider Call forwarding instructions
2talk Click here
8x8 Click here
AT&T Collaborate Click here
Avaya IP Office Click here
Axon Virtual PBX - Page 21 Click here
BT Cloud Phone Click here
CenturyLink Voice Complete Click here
Cisco Webex Calling Click here
Clearfly Click here
Comcast Business VoiceEdge Click here
Comcast Xfinity Click here
Cox Click here
Cytracom Click here
Fluentstream Technologies Click here
Frontier Click here
Grasshopper Click here
Impact Telecom Click here
Intermedia Unite Click here
Jive Click here
JustCall Click here
Line2 Click here
Masergy Click here
MiTel & ShoreTel Click here
Natterbox Click here
Net2Phone Click here
NetFortris Click here
Nextiva Click here
OnSIP Click here
Ooma Click here
RingCentral & AT&T Office@Hand Click here
Sprint Click here
Star2Star Click here
Talkroute Click here
Toky Click here
Verizon Click here
(Refer to Forward Calls Only When Busy or on Another Line section)
Versature Click here
Vonage Click here
Yay Cloud PBX Click here
Yodel.io Click here
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NOTE:

If your provider is not listed above, get in touch with the Birdeye Support Team - we can contact your phone service provider and work with their tech support to set up call forwarding. You can reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com.


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