Overview
Before publishing content through Birdeye, ensure your posts comply with the content, media, and formatting requirements of the social media platform you're publishing to. Each platform has its own specifications for supported file types, image dimensions, video duration, file size, and content policies.
Reviewing these guidelines before publishing can help prevent common posting errors and rejected posts.
Why This Matters
Posts may fail to publish or be rejected if they don't meet the requirements of the destination platform. Common reasons include:
Unsupported image or video formats
Media that exceeds platform file size limits
Invalid image dimensions or aspect ratios
Video duration outside the supported limits
Content that violates the platform's community or content policies
Platform-specific posting restrictions
Best Practices Before Publishing
Before publishing a post, verify that:
Your images and videos use a supported file format.
Media files meet the platform's size and dimension requirements.
Video duration complies with the platform's supported limits.
Your post content follows the destination platform's content policies.
Any hashtags, links, mentions, or promotional content comply with platform guidelines.
If You Experience Posting Errors
If a post fails to publish:
Review the platform-specific media requirements.
Verify that your media meets the supported specifications.
Update any content that may violate platform policies.
Retry publishing after making the necessary changes.
If the issue persists, review the troubleshooting article for the specific error returned by the platform.
Additional Information
Refer to the Social Media Posting Guidelines attachment for the complete list of supported specifications for each platform, including:
Supported file formats
Maximum file sizes
Image dimensions
Video duration limits
Aspect ratio requirements
Platform-specific posting limitations
The attached guideline includes requirements for:
Google Business Profile
Apple Business Connect
Facebook
Instagram (Posts, Stories, and Reels)
LinkedIn
YouTube
TikTok
Resources